Documentation index
All articles
773 articles — the complete internally linked documentation map.A
151 articles- About AI Assistant for Operatorsoperatorline
- About Auto Distribution of Dialogs Between Operatorsoperatorline
- About Automatic Connection of Free Operator to New Dialogoperatorline
- About Configuring Alias for Outgoing Dialogscenariodialog
- About Connecting Chat with Operator Through Operator Paneloperatorline
- About ConnectiveOne Integration with Corezoid Through Operator Panelscenariodialog
- About Copying Existing Bot Scenarioscenariodialog
- About Custom Data compared to other approachescustomdata
- About Custom Data in ConnectiveOnecustomdata
- About Displaying Images to Userscenariodialog
- About Email Categorization Using AIscenariodialog
- About Facebook Ads Referral Tagsscenariodialog
- About HTML Text Formatting in Telegram and Widgetscenariodialog
- About Inline Keyboard in Telegram and Widgetscenariodialog
- About large Custom Data tablescustomdata
- About Launching Scenario from Facebook Adsscenariodialog
- About Payment via Botscenariodialog
- About Processing Requests in ConnectiveOneoperatorline
- About Redistribution of Chats from Operatoroperatorline
- About Registered Contacts and Visitors Without a Profilebroadcastusers
- About Telegram Group Botsscenariodialog
- About Telegram WebApp in Scenariosscenariodialog
- About this documentationabout documentation.md
- About Using autobroadcast create Action in Scenariosscenariodialog
- About Viber Keyboard Stylingscenariodialog
- About Viber Start Messagescenariodialog
- Access Recovery — Scenarios Hubauth
- Action add_to_cartactionjail
- Action api__callnodeactionjail
- Action apple_google_payactionjail
- Action autobroadcast__createactionjail
- Action autobroadcast__removeactionjail
- Action broadcast__subscribeactionjail
- Action broadcast__subscribedactionjail
- Action broadcast__unsubscribeactionjail
- Action call_nodeactionjail
- Action card_payactionjail
- Action card_pay_block_scenarioactionjail
- Action chatroom_updateactionjail
- Action check_languageactionjail
- Action check_scheduleactionjail
- Action clear_constantactionjail
- Action close_chatroomactionjail
- Action create_hashactionjail
- Action create_messageactionjail
- Action custom_modules__exportactionjail
- Action custom_modules__getactionjail
- Action custom_modules__setactionjail
- Action custom_modules__updateactionjail
- Action custom_modules_listactionjail
- Action esputnik__push_contactactionjail
- Action existing_chatroomactionjail
- Action fastlineactionjail
- Action fastline_completionactionjail
- Action fastline_proactionjail
- Action fastline_searchactionjail
- Action fastline_summarizeactionjail
- Action fastline_transcribeactionjail
- Action files__getactionjail
- Action fl_transfer_to_operatoractionjail
- Action fl_transfer_to_skill_groupactionjail
- Action generate_barcodeactionjail
- Action generate_listactionjail
- Action get_channelactionjail
- Action get_chat_room_messagesactionjail
- Action get_client_by_chat_room_idactionjail
- Action get_commandactionjail
- Action get_languageactionjail
- Action get_ticket_infoactionjail
- Action get_user_inputactionjail
- Action goto_aliasactionjail
- Action if_elseactionjail
- Action interval__endactionjail
- Action interval__end_allactionjail
- Action interval__lastactionjail
- Action interval__startactionjail
- Action Jail Editor Sectionsactionjail
- Action language__getactionjail
- Action language__setactionjail
- Action logactionjail
- Action loop__endactionjail
- Action loop__startactionjail
- Action loop_endactionjail
- Action loop_startactionjail
- Action menu_slideractionjail
- Action meta_typeactionjail
- Action my_chatrooms_listactionjail
- Action operator_panel__clear_dataactionjail
- Action operator_panel__connect_to_operator_with_msgactionjail
- Action operator_panel__get_last_dialogactionjail
- Action operator_panel__nps_confirm_answeractionjail
- Action registered_users__check_phoneactionjail
- Action registered_users__getactionjail
- Action registered_users__setactionjail
- Action remove_from_cartactionjail
- Action return_to_chatroomactionjail
- Action scan_barcodeactionjail
- Action scan_qractionjail
- Action schedule__checkactionjail
- Action send_emailactionjail
- Action send_fileactionjail
- Action send_meactionjail
- Action send_photoactionjail
- Action send_requestactionjail
- Action send_stickeractionjail
- Action send_videoactionjail
- Action setactionjail
- Action set_current_dateactionjail
- Action set_languageactionjail
- Action sleepactionjail
- Action statistic__setactionjail
- Action subscription__checkactionjail
- Action subscription__removeactionjail
- Action subscription__setactionjail
- Action switchactionjail
- Action test_listactionjail
- Action testing__searchactionjail
- Action tickets_clear_inputactionjail
- Action tickets_createactionjail
- Action tickets_create_v2actionjail
- Action tickets_create_wrappedactionjail
- Action tickets_listactionjail
- Action tickets_updateactionjail
- Action validateactionjail
- Action verify_online_paymentactionjail
- Action widget__calloutactionjail
- Actions in Scenarios — What They Are and How They Workscenariodialog
- Actions Referenceactionjail
- Activate KB Pluginfastlinepro
- Administrator — BroadcastUsers Scenarios Hubbroadcastusers
- Administrator — Custom Data hubcustomdata
- Administrator — FastLinePro Scenarios Hubfastlinepro
- Administrator — Profile Scenarios Hubprofile
- Administrator — Quality Assurance Scenarios Hubquality_assurance
- Administrator — Statistics Scenarios Hubstatistics
- Administrator — System Settings Hubsettings
- Advanced Custom Data Casescustomdata
- Advanced Fast Line Pro: streaming and completionlearn
- Advanced Model Options Referencecustomdata
- AI Assistant (Instance Agent) — overviewlearn
- AI catalog searchlearn
- AI Generator Setup in Action Jail (Administrator)actionjail
- AI Quality Assessment Overviewlearn
- Analyst — Broadcast Analytics Hubbroadcast
- Analyst — Custom Data hubcustomdata
- Analyst — Quality Assurance Scenarios Hubquality_assurance
- Analyst — Statistics Scenarios Hubstatistics
- API Reference — ConnectiveOne API Referenceintegrations
- Apply Filters to Reportstatistics
- Assess Requestquality_assurance
- Authentication and Security — Scenarios Hubauth
B
2 articles- Branching by rules without cluttering the canvasscenariobuilder
- Built-in actions reference for scenariosscenariobuilder
C
39 articles- Calling Scenario Sections from AI Assistants (MCP)scenariodialog
- Change or Remove a Request Statusoperatorline
- Check Synchronization Statusfastlinepro
- Client Card Sectionsbroadcastusers
- Client Portal — administrator hubclientportal
- Client Portal — end user hubclientportal
- Conduct Quality Checkquality_assurance
- Configure agent promptfastlinepro
- Configure Foldersprofile
- Configure KB Plugin Synchronizationfastlinepro
- Configure Knowledge Synchronizationfastlinepro
- Configure notifications in your profileprofile
- Configure Operator Panel for a support teamoperatorline
- Configure Operator Settings in Profileprofile
- Configure Quick Repliesprofile
- Configure Signatureprofile
- Configure your ConnectiveOne operator profileprofile
- Connect and configure agent toolsfastlinepro
- Connect communication channels to ConnectiveOnechannels
- Connect to Operator Node Parametersscenariobuilder
- ConnectiveOne Documentationindex.md
- ConnectiveOne instance MCPlearn
- ConnectiveOne Terms and Statuses Referenceproduct glossary.md
- Constructor — home screen and navigationconstructor
- Context API: entity contextintegrations
- Copilot — AI Assistant for Operatorslearn
- Create a client manuallybroadcastusers
- Create agentfastlinepro
- Create Detailed Reportstatistics
- Create Filteroperatorline
- Create Folderoperatorline
- Create Funnelstatistics
- Create Outbound Requestoperatorline
- Create Segment by Filtersbroadcastusers
- CSAT Node Parametersscenariobuilder
- Custom dashboards in native statisticsstatistics
- Custom Data Field JSON Configuration Referencecustomdata
- Custom Data patterns and examplescustomdata
- Customize the request and client details paneloperatorline
D
1 articles- Deactivate KB Pluginfastlinepro
E
9 articles- Edit Client Databroadcastusers
- Edit, delete and colour an internal noteoperatorline
- Editorial policyeditorial policy.md
- Email View Modes in Conversationsoperatorline
- Entry Point Node Parametersscenariobuilder
- Exit Point Node Parametersscenariobuilder
- Export Assessmentsquality_assurance
- Export Client Databroadcastusers
- Export Reportstatistics
F
8 articles- FAQ: common issues during traininglearn
- Fast Line Pro — AI Agent for Customer Supportlearn
- Fast Line Pro interfacefastlinepro
- Filter Assessmentsquality_assurance
- Filter Clientsbroadcastusers
- Filter Clients by Channel and Broadcast Subscriptionbroadcastusers
- Find appeals with global searchoperatorline
- First Steps with Automatic Check: Create Your First Schedulesettings
G
2 articles- Getting text back from the clientscenariobuilder
- Glossary of key actionslearn
H
278 articles- Handing the chat to a live operatorscenariobuilder
- HEIC/HEIF image support (photos from iPhone)operatorline
- How Action Jail Data Flows to Scenario Builderactionjail
- How Do Calendars, Priorities, Statuses, and Auto Distribution Work Together?settings
- How the process library worksscenariobuilder
- How the scenario editor worksscenariobuilder
- How to Activate a Scheduled Broadcast?broadcast
- How to Activate or Deactivate a Bot?settings
- How to Add a Field to a Table?customdata
- How to Add Images to Broadcasts?broadcast
- How to add translations to a scenario in Scenario Builderscenariobuilder
- How to Add Translations to a Scenario?scenariodialog
- How to Adjust AI Assessment Criteria?quality_assurance
- How to Approve Assessment?quality_assurance
- How to ask the AI judge why it assessed a criterion that wayquality_assurance
- How to bind a Scenario MCP Tool section to a Fast Line Pro agentfastlinepro
- How to bulk edit records?customdata
- How to Change Interface Language?profile
- How to Check AI Agent Response in Scenario?fastlinepro
- How to Check Broadcast Status?broadcast
- How to Check the Operations Journalbroadcastusers
- How to Clone an Action in ActionJailactionjail
- How to comment on a ticket?clientportal
- How to configure a «List by API» (ActionJail) field?customdata
- How to Configure a Bot?settings
- How to configure a notification for an event typenotifications
- How to Configure a Scheduled Broadcast?broadcast
- How to configure a telephony channeltelephony
- How to Configure Agent Variables in FastLinePro?fastlinepro
- How to configure AI Assistant accessconstructor
- How to Configure AI QA Auto Assessment?quality_assurance
- How to Configure Alias in Broadcasts?broadcast
- How to Configure an Automatic Broadcast?broadcast
- How to Configure an Instagram Scenario in Scenario Builderscenariobuilder
- How to Configure Authentication and Access Management?settings
- How to configure Automatic Check schedule parameterssettings
- How to Configure Broadcast Limits?broadcast
- How to configure browser notificationsnotifications
- How to configure channels for the Start nodescenariobuilder
- How to Configure Chat Parameters?settings
- How to Configure Chunking in FastLinePro Knowledge Base?fastlinepro
- How to Configure Client Fields?settings
- How to Configure CSAT (Customer Satisfaction) in Statistics?statistics
- How to Configure Dialog Statuses?settings
- How to configure email templates (header and footer)?settings
- How to Configure Field Display in the Client Card?settings
- How to configure field display?customdata
- How to configure field type?customdata
- How to Configure File Parameters?settings
- How to Configure General System Settings?settings
- How to Configure Hot Keys?settings
- How to Configure Instance Parameters?settings
- How to configure internal events for the Start nodescenariobuilder
- How to Configure IP Blocking Message?channels
- How to configure MCP Tool for the Start nodescenariobuilder
- How to Configure MCP Tool Parameters in a Scenarioscenariodialog
- How to Configure Metrics?settings
- How to configure notifications for the instance (administrator)notifications
- How to Configure Operator Calendars?settings
- How to Configure Operator Panel Webhookintegrations
- How to configure operator queue cascadescenariobuilder
- How to Configure Operator Statuses?settings
- How to Configure Operators in Chats?settings
- How to configure process start (no trigger)scenariobuilder
- How to Configure Product Name for Zoho CRMintegrations
- How to configure quick repliessettings
- How to Configure Quick Reply Categories?settings
- How to configure Ringostattelephony
- How to Configure Roles and Access Rights?settings
- How to configure row highlighting in Custom Datacustomdata
- How to Configure Segments in FastLinePro?fastlinepro
- How to Configure Sending SMS via Alpha SMSchannels
- How to Configure Sending Viber/SMS via Infobipchannels
- How to Configure Skill Groups?settings
- How to configure staff access to Client Portalclientportal
- How to configure Start node triggersscenariobuilder
- How to Configure Styles and Scripts?settings
- How to Configure Subscription to Broadcast Topics?broadcast
- How to configure system field types?customdata
- How to Configure Tags?settings
- How to configure the widget in Settingschannels
- How to configure ticket creation in Client Portal?clientportal
- How to Configure Ticket Parameters?settings
- How to Configure Ticket Priorities?settings
- How to Configure Ticket Topics?settings
- How to Configure Timers for Chats?settings
- How to configure UniTalktelephony
- How to Configure User Fields?settings
- How to Configure User Subscription to Notificationsintegrations
- How to configure webhook enrichmenttelephony
- How to configure webhook for the Start nodescenariobuilder
- How to connect a corporate email domainchannels
- How to Connect an ActionJail Action to a Bot Scenario (Integrator)actionjail
- How to Connect an AI Assistant to a Scenario via MCPscenariodialog
- How to Connect Facebook Messenger and Instagram to ConnectiveOnechannels
- How to Connect Gmail to ConnectiveOnechannels
- How to Connect Knowledge Base to AI Agent in FastLinePro?fastlinepro
- How to Connect Numbered Viber, Telegram, and WhatsApp via e chatchannels
- How to Connect Outlook to ConnectiveOnechannels
- How to Connect Telegram to ConnectiveOnechannels
- How to Connect Viber to ConnectiveOnechannels
- How to Connect WhatsApp to ConnectiveOnechannels
- How to Connect WhatsApp via Maytapichannels
- How to Connect Widget to Websitechannels
- How to Copy a File Link?filemanager
- How to Create a Broadcast Template?broadcast
- How to Create a Broadcast Topic?broadcast
- How to Create a Broadcast?broadcast
- How to Create a Chatbot?fastlinepro
- How to Create a Custom Action in Action Jailactionjail
- How to Create a Knowledge Base?fastlinepro
- How to create a new bot scenario in Scenario Builderscenariobuilder
- How to Create a New Bot Scenario?scenariodialog
- How to Create a New Bot?settings
- How to Create a New Dialogue Assessment?quality_assurance
- How to create a record card field group?customdata
- How to Create a Record in Custom Data from Scenario Data?customdata
- How to create a scenario section in Scenario Builderscenariobuilder
- How to Create a Scenario Section?scenariodialog
- How to create a table?customdata
- How to create a ticket in Client Portalclientportal
- How to create a ticket in OperatorLineoperatorline
- How to Create an Association Between Tables in Custom Data?customdata
- How to Create and Configure a Funnel in Statistics?statistics
- How to Create and Edit Users?settings
- How to Create and Maintain an Action in ActionJail (Administrator)actionjail
- How to customize widget colorschannels
- How to Deactivate a Broadcast Topic?broadcast
- How to Delete a File or Folder?filemanager
- How to Download Attachments from the Dialog?operatorline
- How to Edit a Broadcast Draft?broadcast
- How to Edit a Broadcast Topic?broadcast
- How to edit a scenario in Scenario Builderscenariobuilder
- How to edit a scenario together with colleaguesscenariobuilder
- How to edit a table?customdata
- How to Edit an Existing Bot Scenario?scenariodialog
- How to Edit Ticket Fields?operatorline
- How to Embed the Operator Panel into a CRM/ERPintegrations
- How to enable internet search and URL reading for the AI Assistantconstructor
- How to enable native files in Facebook Messengeroperatorline
- How to Enable Password Recovery Flow (Administrator)auth
- How to enable self registration in Client Portal?clientportal
- How to enable the new Custom Data UIcustomdata
- How to enable the Notification Center on the instance (root)notifications
- How to enable two-factor authentication (2FA)auth
- How to export a chat to PDF?operatorline
- How to export and import a scenario in Scenario Builderscenariobuilder
- How to export and import knowledge base chunksfastlinepro
- How to Export Broadcast Results to Excel?broadcast
- How to Export Filtered Data?customdata
- How to Export or Import a Scenario?scenariodialog
- How to Export Statistics Data?statistics
- How to Export Table Data?customdata
- How to Extend Client Contacts Table Through Custom Data?customdata
- How to filter records?customdata
- How to Find a Client?broadcastusers
- How to find a node on the canvas in Scenario Builderscenariobuilder
- How to Find Contacts by File?broadcast
- How to Find Mixed-Up Client Cardsbroadcastusers
- How to find out with the AI Assistant why the AI took points in an assessment?quality_assurance
- How to Format Messages in Broadcasts?broadcast
- How to Generate a Password Reset Link Manually (Administrator)auth
- How to Generate Gemini API Key for FastLine Profastlinepro
- How to Get a Record from Custom Data by Search Criteria?customdata
- How to get an MCP token for your ConnectiveOne instancesettings
- How to get API data with send_requestintegrations
- How to group nodes with a frame on the canvasscenariobuilder
- How to hand a message written instead of a CSAT rating to an operatorscenariobuilder
- How to import data from a file?customdata
- How to import from Google Sheets?customdata
- How to Integrate ConnectiveOne with eSputnikintegrations
- How to Integrate ConnectiveOne with Odoo CRMintegrations
- How to Integrate External System via Custom Channelintegrations
- How to Integrate Operator Panel as Widget in Odoo CRMintegrations
- How to Integrate the Widget into a Mobile App (WebView)channels
- How to Launch a Broadcast Immediately?broadcast
- How to Launch Bot Scenario via API call nodeintegrations
- How to link Telegramnotifications
- How to Link Tickets to Each Other?operatorline
- How to link Vibernotifications
- How to Log In as a User?settings
- How to manage Client Portal organizations?clientportal
- How to Manage Email Reply Recipients?operatorline
- How to manage scenario secretssettings
- How to Manage Ticket Watchers?operatorline
- How to Manage Widget from Websitechannels
- How to Navigate to a Folder?filemanager
- How to notify the client when an operator does not reply for a long timescenariobuilder
- How to Pass Parameters from Website to Scenariochannels
- How to Paste Formatted Text into an Email Reply?operatorline
- How to Prepare a File for FastLinePro Knowledge Base?fastlinepro
- How to Quickly Find an Action in ActionJailactionjail
- How to react when an AI quality assessment is readyscenariobuilder
- How to read duration and reaction metrics on the Appeals tabstatistics
- How to receive Google Forms responses in a scenarioscenariobuilder
- How to register in Client Portal?clientportal
- How to Rename a File?filemanager
- How to Reply to a Client?operatorline
- How to Reset Password Through "Forgot Password?"auth
- How to Run a Bulk Assessment from the Chats Table or a List of IDs?quality_assurance
- How to Save a Broadcast as a Draft?broadcast
- How to Save Data from Scenario to Custom Data?customdata
- How to Search and Merge Similar Contactsbroadcastusers
- How to Send a Broadcast from the Clients Module?broadcast
- How to send a client an HTML email from a scenarioscenariobuilder
- How to send ConnectiveOne data with send_requestintegrations
- How to Send Phone Broadcast via Routeintegrations
- How to Send the Client to a Scenario After a Dialog Is Closed?settings
- How to set up the Telegram persistent keyboard?scenariodialog
- How to Set Up Two Factor Authentication (2FA) on Login?auth
- How to Share a Chat Selection for a Bulk Assessment with a Link?quality_assurance
- How to sign in to Client Portal?clientportal
- How to sort records?customdata
- How to speed up sorting on a large table?customdata
- How to split a Fast Line Pro knowledge-base file with Ask AIfastlinepro
- How to stop operators from changing the client name and view the name history?settings
- How to submit a CSAT rating?clientportal
- How to switch the active process in the main menuconstructor
- How to Switch the Email View Mode in a Conversation?operatorline
- How to test a notification channelnotifications
- How to test a scenario in Scenario Builderscenariobuilder
- How to test a telephony webhooktelephony
- How to test knowledge base retrievalfastlinepro
- How to Upload a New File?filemanager
- How to Use action fastline pro Action in Scenario?fastlinepro
- How to use an action in a Scenario Builder scenarioscenariobuilder
- How to Use an Action in a Scenario?scenariodialog
- How to use Ask AI for Custom Data?customdata
- How to Use Autocomplete Search in Custom Data?customdata
- How to use Client Portalservice desk portal.md
- How to Use ConnectiveOne APIintegrations
- How to Use Custom Code for Widgetchannels
- How to use kanban view (board)?customdata
- How to use model starters?customdata
- How to use notifications?clientportal
- How to use row macros?customdata
- How to use saved scenario secrets in a custom Action Jail actionactionjail
- How to use saved views?customdata
- How to use scenario secrets in Send Requestscenariobuilder
- How to use the AI Assistantconstructor
- How to use the Constructor home screen?constructor
- How to use the distribution audit screenoperatorline
- How to use the instance knowledge baseconstructor
- How to use the process libraryscenariobuilder
- How to use the process tab on a table?customdata
- How to use trash and restore tables?customdata
- How to use web search and site reading in the AI Assistantconstructor
- How to Validate Data?customdata
- How to View a Broadcast Report?broadcast
- How to View a Client Card?broadcastusers
- How to View Active Dialogs in Client Card?operatorline
- How to View and Restore Scenario Versions?scenariodialog
- How to View Assessments List and Find the Needed One?quality_assurance
- How to View Bots List?settings
- How to View Broadcast Results?broadcast
- How to view calls in Operator Paneltelephony
- How to View Click Statistics?broadcast
- How to View Delivery Statistics?broadcast
- How to View Metabase Dashboards in Statistics Module?statistics
- How to view notificationsnotifications
- How to View Open Statistics?broadcast
- How to View Operator Schedule in Statistics?statistics
- How to view scenario C1 Flow (YAML) in Scenario Builderscenariobuilder
- How to view scenario version history in Scenario Builderscenariobuilder
- How to View System Status?settings
- How to view table records?customdata
- How to View the Bulk Assessment History and Add a Comment to a Run?quality_assurance
- How to view the change history of a Fast Line Pro agent and roll back a versionfastlinepro
- How to View the File List?filemanager
- How to view the quality period summary?statistics
- How to view the settings change log?settings
- How to view the ticket list?clientportal
- How to View Ticket Logs?operatorline
- How to View Ticket SLA Metrics?operatorline
- How to View Users List?settings
- How to Work Through a Case and Apply an Operationbroadcastusers
- How to Work with Widget on SPA Applicationschannels
- Hybrid ticket analytics: how to read the dashboardstatistics
I
11 articles- Implementer training: hands-on tracklearn
- Instagram Content Display in Chatsoperatorline
- Integrator — Broadcast Settings Hubbroadcast
- Integrator — BroadcastUsers Scenarios Hubbroadcastusers
- Integrator — ConnectiveOne Integrations Hubintegrations
- Integrator — Custom Datacustomdata
- Integrator — FastLinePro Scenarios Hubfastlinepro
- Integrator — Operator Panel Hub for OperatorLineoperatorline
- Integrator — Scenario Dialog Scenarios Hub (Legacy)scenariodialog
- Integrator Overviewlearn
- Internal events trigger referencescenariobuilder
K
2 articles- Key conceptslearn
- Knowledge base sources in chat (CITATIONS block)operatorline
L
2 articles- Launch Scenario via Deeplinkintegrations
- Learnlearn
M
8 articles- Manage Foldersoperatorline
- Manage shared filters and the default Operator Line viewoperatorline
- Manage Subscriptionbroadcastusers
- MCP — Tools for Fast Line Prolearn
- Menus and buttons in the chat flowscenariobuilder
- Message with Buttons Node Parametersscenariobuilder
- Monitor Operator Statusesoperatorline
- Moving between sections: entry and exitscenariobuilder
N
2 articles- Note Node Parametersscenariobuilder
- Notification Centernotifications
O
12 articles- Open Requestoperatorline
- Open the Supervisor for a role (beta)operatorline
- Operator — ActionJail Scenarios Hubactionjail
- Operator — Broadcast Hubbroadcast
- Operator — BroadcastUsers Scenarios Hubbroadcastusers
- Operator — FileManager Scenarios Hubfilemanager
- Operator — OperatorLine Scenarios Huboperatorline
- Operator and Fast Line in one chatfastlinepro
- Operator Overviewlearn
- Operator queue cascadescenariobuilder
- Operator queue cascade parametersscenariobuilder
- Organization and ticket scope in Client Portalclientportal
P
4 articlesQ
1 articles- Queue monitoring and distribution auditoperatorline
R
154 articles- Read the «Operators now» table in Supervisoroperatorline
- Reference: Client fields JSON ( custom fields json )settings
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- Release Notesreleases
- Reorder Foldersoperatorline
- Request Update Node Parametersscenariobuilder
- Reverse Engineering Lablearn
- Router Node Parametersscenariobuilder
- Run KB Synchronizationfastlinepro
S
20 articles- Scenario Builder — Integrator Hubscenariobuilder
- Scenario version history: why it exists and how it worksscenariobuilder
- Search Clients by Filebroadcastusers
- Security and privacysecurity and privacy.md
- Semantic field types referencecustomdata
- Send Broadcast to Selected Clientsbroadcastusers
- Set Node Parametersscenariobuilder
- Set Target Metricsstatistics
- Set Topic and Tagsoperatorline
- SLA aliaslearn
- Slider Node Parametersscenariobuilder
- Staff view in Client Portalclientportal
- Standard bot constants (Operator Panel)actionjail
- Statistics Metrics — Referencestatistics
- Storing values for later stepsscenariobuilder
- Supervisor — Operator Panel Settings Hubsettings
- Supervisor — OperatorLine Scenarios Huboperatorline
- Supervisor — Quality Assurance Scenarios Hubquality_assurance
- Supervisor — Statistics Scenarios Hubstatistics
- Support and service statussupport and status.md
T
9 articles- Telegram Keyboard Button Stylingscenariodialog
- Test a Checklist on a Real Dialoguequality_assurance
- Ticket eventslearn
- Tickets and requests list in native statisticsstatistics
- Training prerequisiteslearn
- Training results templatelearn
- Transfer a chat to another operatoroperatorline
- Transfer UTM Tags Through Messagesintegrations
- Translate a Client Messageoperatorline
U
21 articles- Update KB Filesfastlinepro
- Upload Files to KBfastlinepro
- Use Case 1: FAQ bot with AIlearn
- Use Case 10: Ticket from bot + categorizerlearn
- Use Case 11: Broadcastlearn
- Use Case 12: Copilot + Custom Data lookuplearn
- Use Case 13: Capstone — integrated botlearn
- Use Case 2: Branching by choicelearn
- Use Case 3: Handoff to operatorlearn
- Use Case 4: Mock CRM lookuplearn
- Use Case 5: Phone normalizationlearn
- Use Case 6: Registration + return visitlearn
- Use Case 7: Complaint in Custom Datalearn
- Use Case 7b: CSAT / NPS after the dialoglearn
- Use Case 8: Macro sectionlearn
- Use Case 9: Scenario auditlearn
- Use Case testing matrixlearn
- Use Checklistquality_assurance
- Use Copilotoperatorline
- Use instance toursconstructor
- Use Quick Repliesoperatorline
V
13 articles- View Assessment Detailsquality_assurance
- View Chat Listoperatorline
- View Chats in Tableoperatorline
- View Client Channelsbroadcastusers
- View Daily Reportstatistics
- View Dashboardstatistics
- View knowledge base sources in chatoperatorline
- View Quality Assessment in Chatoperatorline
- View Quality Dashboardquality_assurance
- View Quality Reportsquality_assurance
- View Request Queueoperatorline
- View Shift Reportstatistics
- View Visitors Without a Client Profilebroadcastusers
W
23 articles- Wait for Input Node Parametersscenariobuilder
- What are ConnectiveOne Integrationsintegrations
- What Are Filters and Why You Need Themoperatorline
- What are instance tours in the knowledge baseconstructor
- What Are Metrics?settings
- What are scenario secrets?settings
- What Are Server Requirements for Hosting ConnectiveOne?settings
- What Are Tags and Dialogue Statuses?settings
- What Are Topics and Skill Groups?settings
- What happens when a client writes instead of ratingscenariobuilder
- What is C1 Flow (YAML) in Scenario Builderscenariobuilder
- What is ConnectiveOne Widgetchannels
- What is the AI Assistantconstructor
- What is the ConnectiveOne Client Portalclientportal
- What is the instance knowledge base in Constructorconstructor
- What is the Start nodescenariobuilder
- When the problem is not in the scenariolearn
- Why do client cards get mixed up?broadcastusers
- Why Does One Client Have Many Channels?broadcastusers
- Why quality assessment arrives after chat closescenariobuilder
- Widget JavaScript APIchannels
- Widget settings parameterschannels
- Widget UI stringschannels