How to Configure Hot Keys?

Configuring hot keys allows you to change key combinations for quick actions in the operator panel, such as sending messages, creating a new line, etc.

When You'll Need This

  • You need to change the key combination for sending messages (Enter or Ctrl+Enter).
  • You need to configure the combination for creating a new line in a message (Shift+Enter or Enter).
  • You need to configure other hot keys for quick actions.

What's Important to Know

  • Sending message — you can configure sending through Enter or Ctrl+Enter.
  • New line — you can configure creating a new line through Shift+Enter or Enter.
  • Combination conflicts — the system checks conflicts between different key combinations.

Before You Start

  • You are logged in with administrator or supervisor rights.
  • You have permission to save settings (canSave).

Step-by-Step Instructions

1. Open Hot Keys Settings

  1. Go to the Settings module through the menu or directly at /settings-page.
  2. In the side menu, find the "Settings" section and expand it.
  3. Click on "Hot Keys" (/settings-page/op-settings/hot-keys).

2. Configure Message Sending

  1. In the "Message Input" section, find the "Send Key" option.
  2. Select one of the options:
    • "Enter" — send message when pressing Enter.
    • "Ctrl+Enter" — send message when pressing Ctrl+Enter (if Enter is selected, then Ctrl+Enter ignores send timeout).

3. Configure New Line

  1. In the "New Line" section, select one of the options:
    • "Shift+Enter" — create new line when pressing Shift+Enter.
    • "Enter" — create new line when pressing Enter.

4. Configure Other Hot Keys (if available)

  1. Review the list of available hot keys in the editor.
  2. Change key combinations for required actions.
  3. The system automatically checks conflicts between combinations.

5. Save Settings

  1. Verify all changes made.
  2. Click the "Save" button at the top of the page.
  3. Wait for a message about successful saving.
  4. If there are combination conflicts, fix them and try saving again.

What Happens Next

Hot keys are applied to all operators in the system:

  • Key combinations work according to settings.
  • Operators can use new combinations for quick actions.

How to Verify Everything Worked

  • Open a chat in the operator panel and check hot key operation.
  • Try sending a message with the selected key combination.
  • Try creating a new line with the selected key combination.