Supervisor — Operator Panel Settings Hub

Page for supervisors who configure operator panel work parameters. Here you configure topics, skill groups, statuses, metrics, and other parameters that affect operator work.

Quick Navigation

• High-Level Goals and Scenarios
• Where to Work in the Interface
• Quick Links

High-Level Goals and Scenarios

Operator Panel Settings

Goal — configure operator work parameters in the panel.

• Configure operator name in chat — how to configure the format for displaying operator name in chats. → ./how-to/configure-operators.md
• Configure timers — how to set timers for controlling response time and chat processing. → ./how-to/configure-timers.md
• Configure hot keys — how to change key combinations for quick actions. → ./how-to/configure-hot-keys.md
• Configure styles and scripts — how to add custom CSS styles or JavaScript code to adapt the interface. → ./how-to/configure-styles-scripts.md
• Configure files — how to set limits for file uploads. → ./how-to/configure-files.md
• Configure client card fields — how to add custom fields to the client card. → ./how-to/configure-client-card-fields.md
• Configure chats — how to change display and behavior parameters for chats. → ./how-to/configure-chats.md
• Configure tickets — how to configure ticket system parameters. → ./how-to/configure-tickets.md

Topic and Skill Group Management

Goal — organize operator work by topics and skill groups.

• Configure topics — how to create and manage ticket topics with automatic ID generation. → ./how-to/configure-subjects.md
• Configure skill groups — how to organize operators by skill groups (this feature is configured through operator panel settings). → Configure operator panel

Status and Tag Management

Goal — configure operator statuses, dialogue statuses, and tags for work organization.

• Configure operator statuses — how to create and edit operator statuses (Online, Offline, Unavailable, etc.). Configured through operator panel. → Configure operator panel
• Configure dialogue closure statuses — how to configure statuses for closing dialogues (Resolved, Deferred, etc.). Configured through operator panel. → Configure operator panel
• Configure tags — how to create tags for marking dialogues and clients. Configured through operator panel. → Configure operator panel
• Configure priorities — how to configure priorities for dialogues and tickets. Configured through operator panel. → Configure operator panel

Metrics and Calendars

Goal — configure performance metrics and work schedules.

• Configure metrics — how to create and configure metrics for tracking performance. Configured through operator panel. → Configure operator panel
• Configure calendars — how to configure work schedules and operator calendars. → ./how-to/configure-calendars.md

Quick Replies

Goal — configure quick reply templates for operators.

• Configure quick reply categories — how to organize quick replies by categories. Configured through operator panel. → Configure operator panel
• Configure quick replies — how to create and edit quick reply templates (this feature is configured through operator panel settings). → Configure operator panel

Where to Work in the Interface

Main work with operator panel settings happens in the Settings module:

• Route /settings-page: main settings page
• "Operator Panel" section in side menu: settings for topics, skill groups, statuses, tags, priorities, metrics, and calendars
• "Settings" section in side menu: detailed operator panel settings (op-settings)
  • /settings-page/op-settings/operators — operator settings
  • /settings-page/op-settings/timers — timers
  • /settings-page/op-settings/hot-keys — hot keys
  • /settings-page/op-settings/styles-scripts — styles and scripts
  • /settings-page/op-settings/files — file settings
  • /settings-page/op-settings/client-fields — client card fields
  • /settings-page/op-settings/chats — chat settings
  • /settings-page/op-settings/tickets — ticket settings

Quick Links

Operator Panel Settings (op-settings)

• Configure operators
• Configure timers
• Configure hot keys
• Configure styles and scripts
• Configure files
• Configure client card fields
• Configure chats
• Configure tickets

Topics and Skill Groups

• Configure topics
• Configure operator panel

Statuses and Tags

• Configure operator panel

Metrics and Calendars

• Configure operator panel
• Configure calendars

Quick Replies

• Configure operator panel

Important Notes

• 💾 Always click the "Save" button after making changes to op-settings
• ⚠️ Some settings (for example, styles and scripts) may affect the work of all operators — be careful
• 🔄 Changes to settings may not apply immediately — you may need to refresh the page or reload the operator panel
• 📝 Check settings after saving to ensure they are applied correctly