How to Connect Facebook Messenger and Instagram to ConnectiveOne

Connect Facebook and Instagram pages to ConnectiveOne for processing client messages through these platforms.

Prerequisites

Facebook business page and/or Instagram business page
Page administrator rights (People with Facebook access)
For simultaneous connection of Facebook Messenger and Instagram — pages must be linked to each other
For self-connection via the Meta window — the Meta OAuth v2 (server-side) toggle must be enabled on the instance (see below)

Feature flag: Meta OAuth v2

Self-connection with the Connect Facebook Page button works when Meta OAuth v2 (server-side) is enabled on the instance.

How to enable

Sign in as an instance administrator.
Go to Settings → Feature Flags.
In the integrations block, turn on Meta OAuth v2 (server-side).
Save the changes. A server restart is not required.

Toggle state	What the bot admin sees
On	Connect Facebook Page opens a Meta window; you can bind the page yourself. To unbind — Disconnect
Off	Log in with Facebook (classic sign-in). A new instance may still need a domain whitelist or ConnectiveOne help. To leave the Facebook account in this mode — Log out

If Meta OAuth v2 (server-side) is missing or the button does not open a Meta window — contact ConnectiveOne representatives (required services may not be deployed on the instance yet).

Connection Methods

Self-connection (recommended when Meta OAuth v2 is enabled) — connect the page in bot settings
Adding KwizyBot to the page — if self-connection is not available
Providing login and password — pass the data to a ConnectiveOne representative

Method 1: Self-Connection

Requires Meta OAuth v2 (server-side) enabled (see Feature flag).

Important: Simultaneous connection of Facebook Messenger and Instagram to one bot is only available for linked accounts.

Step 1: Preparation

Make sure you have completed all prerequisites.
Sign in to ConnectiveOne with an account that has bot / instance admin rights.
Allow pop-ups for your ConnectiveOne instance (the browser may block the Meta window).

Step 2: Authorization via Meta

Go to Bot Settings (or Facebook / Instagram channel settings) → select the required bot.
Click Connect Facebook Page.
In the Meta pop-up, sign in with the required account and grant access.
Select the Facebook pages (and Instagram if needed) and finish the Meta dialog.

Step 3: Binding the page to the bot

If you have one page — it may bind automatically.
If you have several pages — click Connect next to the required page in the list.
Confirm that the status shows a successful connection. A full page reload is usually not required.
If needed, refresh the status in the Facebook connection block.

Disconnect

Click Disconnect in the same settings — the page fully unbinds from the bot. You can reconnect the same way later.

After Connection

Messages to the connected Facebook / Instagram pages are processed by the bot scenario they are bound to and can appear in the operator panel.

Method 2: Adding KwizyBot to the Page

Use this if Meta OAuth v2 is off or self-connection is not yet available on your instance.

When the toggle is off, the UI shows Log in with Facebook (classic sign-in). Self-connection via the Meta window is not available in this mode — use KwizyBot or share credentials with a ConnectiveOne representative.

Step 1: Access Check

Make sure you have administrator rights to the page in the People with Facebook access section.

Step 2: Adding KwizyBot

Go to the Facebook business page
Click on the profile photo in the upper right corner
Select the required account
Go to Professional Dashboard
In the Your Tools section, select Page Access
Click Add New Person
Enter Kwizy Bot in the search or go to the link: facebook.com/KWEasyy
Grant access to the page (partial access is allowed)
Confirm the password
Verify that Kwizy Bot appears in People with Facebook access

Step 3: Notifying Representatives

Send ConnectiveOne representatives the link to the page where you added Kwizy Bot so they can connect it to the platform.

Send the login and password from the Facebook page to a ConnectiveOne representative for connection setup.

Important: For secure transfer, use the share.dt.evergreen.team service.

Common Issues

Meta pop-up blocked

Allow pop-ups for your ConnectiveOne instance URL and click Connect Facebook Page again.

Facebook returned no pages

Make sure your account has admin access to the required Page. If the page is in a Business Portfolio — contact ConnectiveOne support.

Bot Not Found in Search (KwizyBot)

Make sure you are entering the name, email, or link correctly
Make sure you are not adding your own page
Make sure the person has a public profile
Make sure the page is not contained in Meta Business Suite → Settings → Pages
Make sure the user is in your friends list, liked the business page, and left a message on it

If none of the methods work, try providing login and password or contact ConnectiveOne representatives.

Password Confirmation Button is Inactive

Try performing the same steps from the Facebook mobile app or through the website on a mobile device.

Two Factor Authentication Error

Enable two-factor authentication on your personal account and try disconnecting and connecting the bot again.

Permissions Error

During self-connection, grant access to the required Instagram pages in the Meta window.

Unknown JSSDK Domain

This error applies when Meta OAuth v2 is off (the UI shows Log in with Facebook). Enable Meta OAuth v2 (server-side) and use Method 1. If the toggle is unavailable — contact ConnectiveOne representatives (they will whitelist the instance or enable the new mode).

Responding to Stories and Comments

To be able to see responses to stories, comments on posts, and other similar interactions, contact ConnectiveOne representatives.

Files from Operator Line

By default, PDFs and other documents from Operator Line to Facebook Messenger are sent as a link in the text. To have customers receive them as Messenger attachments, a root administrator enables the option on the instance: How to enable native files in Facebook Messenger.