How to Connect Facebook Messenger and Instagram to ConnectiveOne

Connect Facebook and Instagram pages to ConnectiveOne for processing client messages through these platforms.

Prerequisites

Facebook business page and/or Instagram business page
Page administrator rights (People with Facebook access)
For simultaneous connection of Facebook Messenger and Instagram — pages must be linked to each other

Connection Methods

You can connect Facebook/Instagram in three ways:

Providing login and password (simplest) — pass the data to a ConnectiveOne representative
Adding KwizyBot to the page (recommended) — requires medium level of technical skills
Self-connection (most complex) — requires technical skills

Send the login and password from the Facebook page to a ConnectiveOne representative for connection setup.

Important: For secure transfer, use the share.dt.evergreen.team service.

Method 2: Adding KwizyBot to the Page

Step 1: Access Check

Make sure you have administrator rights to the page in the People with Facebook access section.

Step 2: Adding KwizyBot

Go to the Facebook business page
Click on the profile photo in the upper right corner
Select the required account
Go to Professional Dashboard
In the Your Tools section, select Page Access
Click Add New Person
Enter Kwizy Bot in the search or go to the link: facebook.com/KWEasyy
Grant access to the page (partial access is allowed)
Confirm the password
Verify that Kwizy Bot appears in People with Facebook access

Step 3: Notifying Representatives

Send ConnectiveOne representatives the link to the page where you added Kwizy Bot so they can connect it to the platform.

Method 3: Self-Connection

Important: Simultaneous connection of Facebook Messenger and Instagram to one bot is only available for linked accounts.

Step 1: Preparation

Make sure you have completed all prerequisites
Add a person to People with Facebook access (instead of KwizyBot, it can be anyone)
The person you added must accept the invitation to access the page

Step 2: Authorization in ConnectiveOne

Go to Bot Settings → select the required bot
In the bot settings, click Login with Facebook
In the pop-up window, change the account if needed and click Continue
Click Continue

Step 3: Connecting Facebook Pages

Select the option Opt in to current Pages only
Mark the required pages (you can select multiple)
It is recommended to select all pages you plan to connect

Step 4: Connecting Instagram Pages

Select the option Opt in to current Pages only
Mark the required pages (you can select multiple)
It is recommended to select all pages you plan to connect

Step 5: Completion

Click Save
After reloading the page, click Connect on the required page
If there are no pages, click Update status

After Connection

After successful connection, all messages sent to the connected Facebook/Instagram pages will be processed by the bot scenario to which the binding occurred.

Common Issues

Bot Not Found in Search

Make sure you are entering the name, email, or link correctly
Make sure you are not adding your own page
Make sure the person has a public profile
Make sure the page is not contained in Meta Business Suite → Settings → Pages
Make sure the user is in your friends list, liked the business page, and left a message on it

If none of the methods work, try the first connection option or contact ConnectiveOne representatives.

Launch scenario via deeplink