Administrator — Quality Assurance Scenarios Hub
A page for administrators building the quality system. Here you will configure checklists, metrics, report access, and approval processes without unnecessary navigation. Below are instructions for each QA configuration step.
Quick Overview
High-Level Goals and Scenarios
Configuring Checklists and Metrics
Goal — create standardized tools for quality assessment.
- Create checklist — how to create a new checklist for quality checks (this function is configured in the Quality Assurance module through the assessment creation interface). → Create assessment
- Test a checklist before use — how to check criteria against a real dialogue and jump to the messages the AI used as evidence. → Test a checklist on a real dialogue
- Configure metrics — how to set quality assessment criteria (this function is configured through operator panel settings). → Configure ticket parameters
Report Access
Goal — control who can view quality reports.
- Configure report access — how to set access rights for viewing reports (this function is configured in the user and role management module). → Role and Access Settings
Approval Processes
Goal — configure workflow for assessment approval.
- Configure approval processes — how to set rules for assessment approval (this function is configured through operator panel settings and roles). → Configure roles
Where to Work in the Interface
Settings happen in administrative sections of the system:
- "Settings" module: for configuring checklists, metrics, and approval processes.
- "Users and Roles" module: for configuring access rights.