Integrator — Operator Panel Hub for OperatorLine
A page for integrators configuring operator panel integration in bot scenarios. Here you will configure automatic operator connection, auto-distribution of dialogs, and chat redistribution for effective operator team work.
Quick Overview
High-Level Goals and Scenarios
Connection to Operator Panel
Goal — configure user connection to operators in bot scenarios.
- Connect chat with operator — basic connection of a user to an operator through the operator panel. → ./explanation/connect-chat-to-operator.md
- Configure automatic connection — automatic distribution of dialogs to free operators. → ./explanation/auto-connect-free-operator.md
Auto-Distribution and Redistribution
Goal — ensure fair load distribution between operators and handling of force majeure situations.
- Configure auto-distribution of dialogs — automatic assignment of dialogs to operators by various criteria. → ./explanation/auto-distribute-dialogs.md
- Configure chat redistribution — automatic redistribution of chats in force majeure circumstances. → ./explanation/redistribute-chats-from-operator.md
Explanation Documents
Connection to Operators
- Connecting chat with operator — basic capabilities and settings for connecting to the operator panel. → ./explanation/connect-chat-to-operator.md
- Automatic connection of free operator — configuring automatic distribution of dialogs to free operators. → ./explanation/auto-connect-free-operator.md
Distribution and Redistribution
- Auto-distribution of dialogs — methods of automatic distribution of dialogs between operators, limits and weights. → ./explanation/auto-distribute-dialogs.md
- Redistribution of chats from operator — handling force majeure situations and automatic chat redistribution. → ./explanation/redistribute-chats-from-operator.md
Quick Links
Connection to Operators
Distribution and Redistribution
Important Notes
- ⚠️ Automatic connection requires activation in the operator panel
- 💾 Always configure handling of situations without free operators through the
limitevent - 🔄 Chat redistribution is used for force majeure situations
- 📊 Limits and weights affect dialog distribution — configure them carefully