# Integrator — Operator Panel Hub for OperatorLine

A page for integrators configuring operator panel integration in bot scenarios. Here you will configure automatic operator connection, auto-distribution of dialogs, and chat redistribution for effective operator team work.

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## Quick Overview
- [High-Level Goals and Scenarios](#high-level-goals-and-scenarios)
- [Explanation Documents](#explanation-documents)
- [Quick Links](#quick-links)

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## High-Level Goals and Scenarios

### Connection to Operator Panel
**Goal** — configure user connection to operators in bot scenarios.
- **Connect chat with operator** — basic connection of a user to an operator through the operator panel. → [./explanation/connect-chat-to-operator.md](/en/operatorline/explanation/connect-chat-to-operator.md)
- **Configure automatic connection** — automatic distribution of dialogs to free operators. → [./explanation/auto-connect-free-operator.md](/en/operatorline/explanation/auto-connect-free-operator.md)

### Auto-Distribution and Redistribution
**Goal** — ensure fair load distribution between operators and handling of force majeure situations.
- **Configure auto-distribution of dialogs** — automatic assignment of dialogs to operators by various criteria. → [./explanation/auto-distribute-dialogs.md](/en/operatorline/explanation/auto-distribute-dialogs.md)
- **Configure chat redistribution** — automatic redistribution of chats in force majeure circumstances. → [./explanation/redistribute-chats-from-operator.md](/en/operatorline/explanation/redistribute-chats-from-operator.md)

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## Explanation Documents

### Connection to Operators
- **Connecting chat with operator** — basic capabilities and settings for connecting to the operator panel. → [./explanation/connect-chat-to-operator.md](/en/operatorline/explanation/connect-chat-to-operator.md)
- **Automatic connection of free operator** — configuring automatic distribution of dialogs to free operators. → [./explanation/auto-connect-free-operator.md](/en/operatorline/explanation/auto-connect-free-operator.md)

### Distribution and Redistribution
- **Auto-distribution of dialogs** — methods of automatic distribution of dialogs between operators, limits and weights. → [./explanation/auto-distribute-dialogs.md](/en/operatorline/explanation/auto-distribute-dialogs.md)
- **Redistribution of chats from operator** — handling force majeure situations and automatic chat redistribution. → [./explanation/redistribute-chats-from-operator.md](/en/operatorline/explanation/redistribute-chats-from-operator.md)

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## Quick Links

### Connection to Operators
- [Connecting chat with operator](/en/operatorline/explanation/connect-chat-to-operator.md)
- [Automatic connection of free operator](/en/operatorline/explanation/auto-connect-free-operator.md)

### Distribution and Redistribution
- [Auto-distribution of dialogs](/en/operatorline/explanation/auto-distribute-dialogs.md)
- [Redistribution of chats from operator](/en/operatorline/explanation/redistribute-chats-from-operator.md)

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## Important Notes

- ⚠️ Automatic connection requires activation in the operator panel
- 💾 Always configure handling of situations without free operators through the `limit` event
- 🔄 Chat redistribution is used for force majeure situations
- 📊 Limits and weights affect dialog distribution — configure them carefully