Integrator — Channels Configuration Hub
Connect every customer communication channel to one workspace. Use this hub to choose the right Telegram, Viber, WhatsApp, email, or website-widget guide and verify that messages reach ConnectiveOne.
Quick Overview
High-Level Goals and Scenarios
Connecting Messengers
Goal — connect messengers for processing client messages.
- Connect Telegram
- Connect Viber
- Connect WhatsApp
- Connect WhatsApp via Maytapi
- Connect Facebook Messenger and Instagram
- Enable native files in Facebook Messenger
Connecting Email
Goal — connect email for processing client emails.
Connecting Website Widget
Goal — integrate ConnectiveOne widget on your website for processing client requests.
- Connect widget to website
- Configure the widget in Settings
- Integrate widget into a mobile app (WebView)
- See all widget settings parameters
Understanding Widget
Goal — understand what a widget is and how it works.
Working with Widget
Goal — configure and integrate the widget with your website.
- Pass parameters from the website to the scenario
- Override widget UI strings
- Customize widget colors
- Configure the IP blocking message
- Manage the widget from the website
- Work with SPA applications
- Use widget custom JavaScript
Connecting Numbered Messages
Goal — connect numbered Viber, Telegram, and WhatsApp through e-chat.
SMS and Viber Integrations
Goal — configure sending SMS and Viber messages through external services.
Where to Work in the Interface
Main work with channel settings happens in:
- Menu → Settings → Bots → select bot → Channels — for connecting messengers and email
- Menu → Scenario Builder → start node → Channels trigger — the same channel connection in the scenario editor. Configuration is shared with bot settings. → Configure channels in the start node
- Menu → Settings → Bots → select bot → Widget — for widget settings
- Widget configuration page (Go to on the Widget tab) — appearance and embed code
Quick Links
Messengers
- Connect Telegram
- Connect Viber
- Connect WhatsApp
- Connect WhatsApp via Maytapi
- Connect Facebook Messenger and Instagram
- Enable native files in Facebook Messenger
Widget
- Widget settings parameters
- Widget UI strings
- Connect widget to website
- Configure the widget in Settings
- Integrate widget into a mobile app (WebView)
- What is a widget
- Widget JavaScript API
- Pass parameters from the website
- Customize widget colors
- Use widget custom JavaScript
- Work with SPA
- Configure the IP blocking message
- Manage the widget from the website
SMS and Integrations
Important Notes
- Two places to configure: channels can be connected in bot settings or in the Scenario Builder Start node — both options change the same configuration.
- ⚠️ Connecting messengers requires tokens from respective platforms
- 🔒 Always store tokens in a secure place
- 📝 Check connection status after configuration
- 🌐 For the widget, add the site origin to List of allowed domains for installing the widget
- 🔄 After changing settings, you may need to refresh the page