How to Adjust AI Assessment Criteria?

Adjusting AI assessments allows correcting AI errors and adding comments to criteria for providing clear feedback to operators.

When It Will Be Useful

AI incorrectly assessed a criterion (for example, mistakenly set "failed" instead of "passed").
You need to change criterion scores after QA specialist review.
You need to add a comment explaining the assessment for the operator.

AI assessment — automatic criterion assessment performed by AI based on dialogue analysis.
Adjustment — changing criterion assessment by QA specialist with mandatory comment.
Changed criteria — criteria that were changed by QA specialist are highlighted in a special color.
Final score — automatically recalculated after changing any criterion.
Critical criterion override — if a failed critical criterion is stored with 0 points (no penalty), the overall score may not be zeroed. The Points field shows 0 instead of the default penalty.
Non-critical criteria — after choosing Violated, you can click Change score and enter a partial penalty within the allowed range.
Critical criteria — only the Passed / Violated toggle and the comment field are available; there is no separate manual score field.

In the Quality Assurance module, go to the "Assessments" section.
Find the needed assessment in the list and click on it.
The "Assessment Details" page opens with dialogue transcript and interactive checklist.

In the right part of the page, review the interactive checklist with criteria.
Each criterion shows:
- AI Result — passed/failed, scores, AI comment.
- Criticality — whether the criterion is critical.
Check if all AI assessments are correct.

Review the dialogue transcript and compare with AI criterion assessment.
If AI incorrectly assessed a criterion (for example, set "failed" instead of "passed"), it needs to be corrected.

Find the criterion that needs to be corrected in the checklist.
Use the Passed / Violated toggle to choose whether the criterion is met (this replaces separate "grant" / "cancel score" actions).
In the form that appears, mandatorily enter a comment explaining the change (for example, "AI incorrectly assessed — operator correctly performed the action").
If the criterion is not critical and you selected Violated, click Change score if you need to enter a new score within the allowed range (for example, a partial penalty).
For critical criteria, the New score field is not shown — only the toggle and comment; the penalty follows the criterion configuration.
Click "Confirm Changes".

After saving, the criterion is marked as changed (highlighted in a special color).
The final assessment score is automatically recalculated based on all criterion assessments (including changes).
The "Approve" button displays the number of changed criteria.

If you made several changes but decided to return to the original AI assessment, click the "Revert All" button.
All changes are reverted, criteria return to AI assessments.
The final score is recalculated to the AI score.

Changes are applied to the assessment:

The criterion is updated with new values and comment.
The final score is automatically recalculated.
Changed criteria are highlighted in the interface.
After approval, the operator will see both AI comments and QA specialist comments.

📝 Mandatory Comment: When changing criterion assessment, you must add a comment explaining — without a comment, changes are not saved.
🔄 Automatic Recalculation: The final score is automatically recalculated after changing any criterion — no need to recalculate manually.
🎨 Change Highlighting: Changed criteria are highlighted in a special color — this helps quickly find all adjustments.
↩️ Reverting Changes: You can revert all changes and return to the original AI assessment — this is convenient if you made a mistake.