Activate KB Plugin

Activating KB Plugin enables the knowledge base synchronization functionality for agents. This instruction will show how to activate KB Plugin in the FastLinePro module.

When Needed

  • You need to enable knowledge base synchronization functionality.
  • You want to use KB Plugin for automatic agent knowledge updates.
  • You need to connect the plugin to agents for working with the knowledge base.
  • You want to configure integration with data sources for synchronization.

What's Important to Know

  • KB Plugin — plugin for synchronizing and managing agent knowledge bases.
  • The plugin allows automatically updating information in the knowledge base from various sources.
  • After activation, you can configure synchronization sources and update parameters.
  • The plugin can work for one or multiple agents simultaneously.

Prerequisites

  • You are logged in with administrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.
  • KB Plugin is installed and ready for activation (if necessary).

Step-by-Step Instructions

  1. In the FastLinePro module, find the "Settings" or "Settings" or "Plugins" section.
  2. Find the "KB Plugin" or "Knowledge Base Plugin" section in the plugin list or settings.
  3. In the KB Plugin section, find the toggle or "Activate" or "Enable" button.
  4. Click the toggle or activation button — the plugin activates.
  5. After activation, configure basic parameters (if needed):
    • Check activation status (should display "Activated" or "Enabled").
    • Configure synchronization sources (if settings are available during activation).

What Happens After

KB Plugin is activated and ready for use. You can configure knowledge base synchronization and connect the plugin to agents.

How to Verify It Worked

  • Check that the plugin status changed to "Activated".
  • Make sure KB Plugin settings sections are available.
  • Check that you can configure knowledge base synchronization.

Other Methods

  • Some systems allow activating the plugin for specific agents separately.
  • The plugin may be activated automatically after installation.
  • You can configure automatic activation for new agents.