Deactivate KB Plugin

Deactivating KB Plugin disables the knowledge base synchronization functionality. This instruction will show how to deactivate KB Plugin in the FastLinePro module.

When Needed

  • You need to temporarily disable knowledge base synchronization.
  • You want to pause plugin operation for maintenance or configuration.
  • You need to disable the plugin for a specific agent or all agents.
  • You want to save resources by temporarily disabling automatic synchronization.

What's Important to Know

  • KB Plugin Deactivation — disabling knowledge base synchronization functionality.
  • After deactivation, synchronization pauses, but settings are preserved.
  • Agents continue to use existing knowledge base information after deactivation.
  • The plugin can be reactivated at any time without losing settings.

Prerequisites

  • You are logged in with administrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.
  • KB Plugin is activated and running.

Step-by-Step Instructions

  1. In the FastLinePro module, find the "Settings" or "Settings" or "Plugins" section.
  2. Find the "KB Plugin" or "Knowledge Base Plugin" section in the plugin list or settings.
  3. In the KB Plugin section, find the toggle or "Deactivate" or "Disable" button.
  4. Click the toggle or deactivation button — a confirmation opens (if available).
  5. Confirm deactivation in the dialog window if it appears — the plugin deactivates.

What Happens After

KB Plugin is deactivated, and automatic knowledge base synchronization is paused. Agents continue to use existing information in the knowledge base, but new synchronizations are not performed.

How to Verify It Worked

  • Check that the plugin status changed to "Deactivated" or "Disabled".
  • Make sure automatic synchronization is paused.
  • Check that plugin settings are saved and available for reactivation.

Other Methods

  • Some systems allow deactivating the plugin for specific agents separately.
  • You can configure automatic deactivation under certain conditions.
  • Use scheduled deactivation for system maintenance.