How to Create a Knowledge Base?

When you need to organize centralized document storage for training AI agents and chatbots, create a knowledge base. This instruction will help create a new knowledge base.

When Needed

  • You need to organize document storage for AI training.
  • You need to create a separate knowledge base for different topics or products.
  • You need to prepare information for connecting to agents or chatbots.

What's Important to Know

  • Knowledge base — container for storing documents used for training AI applications.
  • You can upload files of various formats to the knowledge base (TXT, MD, PDF, HTML, DOCX, CSV, etc.).
  • One knowledge base can be connected to multiple agents or chatbots.

Prerequisites

  • You are logged in with integrator or administrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.

Step-by-Step Instructions

  1. In the FastLinePro module, go to the "Knowledge Base" tab — a list of existing knowledge bases opens.
  2. Click the "Create Knowledge Base" button (or similar) — a form for creating a new knowledge base appears.
  3. In the "Name" field, enter the knowledge base name (for example, "ConnectiveOne FAQ").
  4. Click the "Create" button — the system creates a new empty knowledge base.

What Happens After

The knowledge base is created and appears in the list of available knowledge bases. Now you can upload files to it and connect it to agents or chatbots.

How to Verify It Worked

  • Check that the knowledge base appears in the list of available knowledge bases.
  • Open the knowledge base and make sure it is empty and ready for file upload.