Configure notifications in your profile

Notifications help you avoid missing events in the Operator Panel (tickets, chats, SLA, CSAT, and more). The full reference is the Notification Center guide; this page is a short entry from Profile.

When it is useful

  • You need to turn delivery channels on or off (bell, banners, sound, browser, messengers).
  • You want to choose which events notify you and through which channels.
  • You need to link Telegram or Viber, or verify browser notifications.

What to know

  • The full Notification Center (tabs Channels, Notification types, System messages in chat, Reminders) appears only when the capability is enabled on your instance — your platform administrator controls that.
  • If the Notification Center is not enabled, the profile shows a simplified screen (sound, browser, and so on) without the full NC type and channel matrix.
  • Some rows (including part of CSAT, SLA, normatives) may be view-only until the administrator enables extended types on the instance.

For event types, channels, and limits, see:

Before you start

  • You are logged in.
  • You know whether the Notification Center is enabled on your instance (ask your administrator if unsure).

Step-by-step

  1. Open Profile → Notifications (or user menu → Settings → Notifications).
  2. If the Notification Center is available:
    • On Channels, enable the channels you need and link external channels (for example, Telegram) if required.
    • On Notification types, choose events and channels per type (search and bulk actions are available).
    • On System messages in chat, choose whether Fast Line service lines appear in the dialogue history.
    • On Reminders, turn availability reminders on or off (for example, a reminder to change status when you cannot receive new chats). These are not bell or browser notifications.
    • Click Save at the top of the profile page.
  3. If you see the simplified screen, adjust the available toggles (sound, browser, and so on) and Save.

Detailed guides:

What happens next

After saving, notifications follow your channel and type choices, subject to mandatory channels and types your administrator may set for the instance.