Configure Folders

Folders in the profile allow you to configure personal organization of the workspace in the OperatorLine module. This instruction will show how to configure the display and organization of request folders in your profile.

When It Will Be Useful

  • You need to change the display order of folders in your interface.
  • You want to hide or show certain folders.
  • You need to configure personal workspace organization parameters.
  • You want to save your own folder settings for convenient work.

What's Important to Know

  • Folders — organizational elements for grouping requests in the OperatorLine module.
  • Folder settings in the profile affect only your personal interface.
  • You can change the display order of folders, hide or show individual folders.
  • Settings are saved separately for each user.

Before You Start

  • You are logged in with operator rights.
  • You have navigated to the Profile module through the menu or profile icon.
  • You have access to the profile or folder settings section.

Step-by-Step Instructions

  1. In the Profile module, find the "Folders" section.
  2. Review the list of available folders and their current settings.
  3. To change folder order:
    • Use drag & drop to change the order.
    • Or set ordinal numbers for each folder.
  4. To hide/show folders:
    • Find the needed folder in the list.
    • Toggle the "Show" or "Hide" switch.
  5. Configure additional parameters (if available):
    • Folder icon size.
    • Display style (list, grid).
    • Number of requests displayed in the folder.
  6. Click the "Save" button — settings are saved and will apply to your interface.

What Happens After

Folder settings are saved and will apply to your personal interface in the OperatorLine module. You will see folders in the set order according to your settings.

How to Verify Everything Worked

  • Check that settings are saved in the profile.
  • Navigate to the OperatorLine module and verify that folders are displayed according to settings.
  • Check that folder order matches your requirements.

Other Ways

  • You can reset settings to default values.
  • Some folders may be mandatory and cannot be hidden.
  • Settings may synchronize between devices (if used).