Support and service status

Choose the channel that matches your question so it reaches a team that can verify it.

For general company and sales enquiries, use the ConnectiveOne contact page. Product support requests belong in Client Portal.

Product help

Start by searching for the feature name or error message in the documentation. If an instruction does not match the current UI, select Report an issue on that page.

If you need help with configuration or behavior in your environment, create a request in Client Portal. Include:

  • what you wanted to do;
  • the steps you followed;
  • what happened and what you expected;
  • the product version, environment, and browser when relevant;
  • a screenshot with secrets removed when the problem is otherwise hard to understand.

To learn how to sign in, choose a request type, and add details, read How to use Client Portal.

Incident or outage

This documentation does not currently list a separate public ConnectiveOne status page. Follow the status of your incident and team responses in the corresponding Client Portal request.

Create an Incident request when the service is fully or partly unavailable or critically blocks work. Include:

  • start time and time zone;
  • affected users, modules, and channels;
  • whether a workaround exists;
  • error text with tokens, cookies, and personal data removed.

Do not create duplicate requests for the same incident. Add new facts to the original request. Priority and response-time commitments are defined by your support agreement.

Documentation-only problem

Report an issue prepares a message with the URL, language, and page revision, copies it, and opens Client Portal. Paste the report into a new request and add a short example of the expected text or link.

Before submitting, read Security and privacy.