Supervisor — Statistics Scenarios Hub
A page for supervisors monitoring team performance in Statistics. Here you work with dashboards, funnels, and target metrics to quickly see service status. Below are instructions for viewing, filtering, and reports.
Quick Overview
High-Level Goals and Scenarios
Working with Dashboards
Goal — get a quick overview of key metrics and trends.
- View Metabase dashboards — how to see all dashboards with metrics (Dialogues, Operators, FastLine, Copilot, CSAT, FCR/FRT, Users, Topics, Custom Boards). → ./how-to/view-dashboards.md
- Quality period summary — aggregated CSAT on the Service Quality tab and rating scale filter. → ./how-to/view-quality-tab-summary.md
- Duration and reaction metrics (Appeals) — how to read SLA and anomalies on the Appeals tab. → ./how-to/view-appeals-duration-and-reaction-metrics.md
- Hybrid ticket analytics — how to read the custom ticket dashboard (overview, productivity, quality). → ./explanation/hybrid-ticket-analytics-dashboard.md
- Statistics metrics — reference — complete list of all metrics with detailed descriptions. → ./reference/statistics-metrics.md
Funnels and Target Metrics
Goal — track conversion and efficiency of service processes.
- Create and configure funnel — how to create a funnel, add targets, and link them to scenario blocks. → ./how-to/create-and-configure-funnel.md
Settings and Analysis
Goal — configure metric collection and analyze efficiency.
- Configure CSAT — how to configure collection of client satisfaction ratings and comments. → ./how-to/configure-csat.md
- View operator schedule — how to see operator activity based on statuses throughout the day. → ./how-to/view-operator-schedule.md
- Export statistics data — how to download data to a file for further analysis. → ./how-to/export-statistics-data.md
Where to Work in the Interface
Main work with statistics happens in the Statistics module:
Statisticsmodule:Apps -> Statistics— here you view dashboards and reports.- Dashboard: for quick metric overview.
- Reports: for detailed analysis.
Quick Links
Dashboards and Metrics
- View Metabase dashboards
- Quality period summary
- Duration and reaction metrics (Appeals)
- Hybrid ticket analytics
- Statistics metrics — reference