How to View Operator Schedule in Statistics?

The "Operator Schedule" report displays operator activity based on their statuses throughout the working day. Allows analyzing working time and operator efficiency, identifying peak loads, and efficiently planning resources.

When Needed

You need to analyze operator activity during the working day.
You need to check how much time the operator spent in each status.
You need to identify peak loads and efficiently plan resources.
You need to assess operator efficiency.

What's Important to Know

Operator schedule — report that shows operator activity based on statuses.
The report displays time spent in each status (online, busy, offline, etc.).
Daily timeline visually shows operator status changes.
You can filter data by operator, date range, and statuses.

Prerequisites

You are logged in with supervisor, analyst, or administrator rights.
You have navigated to the Statistics module via Apps -> Statistics.

Step-by-Step Instructions

In the Statistics module, find the "Operator Schedule" section or similar report.
Apply filters (if needed):
- Operator — select operator from the list
- Date range — specify period for analysis
- Statuses — select statuses to display (if available)
View the report with operator activity information:
- Operator name
- Status list (online, busy, offline, etc.)
- Time spent in each status
- Daily timeline that visually shows operator status changes

Main Report Metrics

Operator name — name of the employee for whom the schedule is displayed.
Status list — list of statuses the operator was in (online, busy, offline, away, etc.).
Time in status — amount of time the operator spent in each status.
Status timeline — visualization of operator status changes throughout the day, helping understand their activity.

Report Capabilities

Filtering: you can filter data by operator, date range, and statuses.
Status timeline: visualization of operator status changes helps understand their activity throughout the day.
Efficiency analysis: thanks to detailed data, you can identify how much time operators spend in each status.

What Happens After

You get detailed information about operator activity during the working day. This allows analyzing working time and operator efficiency, identifying peak loads, and efficiently planning resources.

How to Verify It Worked

Check that the report displays correctly with correct data.
Make sure filters work correctly.
Check that the status timeline displays visually.
Test with different operators and periods.