Analyst — Quality Assurance Scenarios Hub
A page for analysts assessing service quality. Here you will view reports and dashboards, apply filters, and export assessments without unnecessary steps. Below are instructions for reports, filters, and export.
Quick Overview
High-Level Goals and Scenarios
Reports and Dashboards
Goal — get a complete picture of service quality for making informed decisions.
- View quality reports — how to see aggregated service quality statistics. → ./how-to/view-quality-reports.md
- View quality dashboard — how to see visualization of quality metrics. → ./how-to/view-quality-dashboard.md
Export Assessments
Goal — get data for further analysis in external tools.
- Export assessments — how to download assessment data to a file for analysis. → ./how-to/export-assessments.md
Filters
Goal — find specific assessments or analyze quality by certain criteria.
- Apply filters to assessments — how to filter assessments by various parameters. → ./how-to/filter-assessments.md
Where to Work in the Interface
Main work with analysis happens in the Quality Assurance module:
Quality Assurancemodule:Apps -> Quality Assurance— here you view reports and export data.- Dashboard: for visualizing quality metrics.
- Reports: for detailed assessment analysis.