Release Notes
Here you can see how each new ConnectiveOne version makes your team’s work faster, more stable, and easier to manage.
5.19.4
Legacy shared filters are visible to operators again and open in the editor with all their conditions; Fast Line Pro agents are available again on instances with Dify v2.
5.19.3
Message text search in the operator panel no longer overloads the system: one request per Enter and a clear message instead of hanging.
5.19.2
Fast Line Pro agent change history with rollback, a role permission to lock client name editing, clearer labels in the client's last steps and a chat that no longer disappears after a subject change.
5.19.1
Fast Line Pro: knowledge base export and import no longer get blocked by an "another task is still running" error after a finished or interrupted task.
5.19.0
A new "Ticket subject changed" scenario event for syncing the request type with external systems, plus all fixes of 5.18.10.
5.18.10
Long lists in the widget no longer get lost: all buttons are there, with search and scrolling. The ticket history shows SLA starts again.
5.18.9
Everything from 5.18.7 and 5.18.8, plus Channels and Receives broadcasts columns for clients, video in broadcast templates, the ticket/chat number in the right panel, Supervisor “today” columns, new registrations tiles in statistics, Facebook and Instagram ad-button questions, and a number of fixes.
5.18.8
SLA starts again for tickets from chats and emails, two-way similar-contact search, and back-to-back knowledge base export/import in Fast Line Pro.
5.18.7
Sending a CSAT survey by email from a closed mail request, CSAT scores from a scenario in the dialog card, Fast Line Pro sections only with the Fast Line role right, and AI Assistant improvements: modes, answer ratings, closing dialogs in bulk.
5.18.6
Everything from 5.18.4 and 5.18.5, plus editing, deleting and colouring internal notes, clear delivery error texts, screenshots inside the email text, dialog closing statuses and hours/minutes in native statistics, colleagues' names in Scenario Builder co-editing, a role right for creating tags from the dialog panel, and a number of fixes.
5.18.5
The Telegram persistent keyboard, a "Today" filter and custom dates in quality assessments, client reaction time and a manual-message icon in the chat, collapsing of answered Copilot suggestions, a system message filter, and fixes for replies from another Gmail mailbox and "vanished" Fast Line dialogs.
5.18.4
A persistent Telegram keyboard under the input field, a "Today" filter and custom dates in quality assessments, a working Stop button in the AI Assistant, a clear reply instead of an empty bubble, and conversation context that survives restarts.
5.18.3
The same set of changes as release 5.18.2, rolled out to all instances; no new changes.
5.18.2
All changes of release 5.18.0 plus the fixes made after it was halted: the "Write to the client" window, client search and filters, and Gmail sending from an additional address work again; the assignee no longer disappears from a ticket; e-mail steps in "Show recent steps" read as plain text; a new "CRM embedding" page for embedding the operator panel into a CRM.
5.18.0
A request can be left without a status and unneeded request fields can be hidden; Scenario Builder groups nodes with colored frames; the AI Assistant explains why the AI took points and makes changes only after confirmation; the operator package limit uses the same number as billing; MCP access is issued as separate keys with a role and an expiry.
5.17.2
All changes of 5.17.1, plus: JSON editor suggestions are fully readable, the internal note in chat no longer glares, chat closing is not duplicated, a Fast Line Pro knowledge base segment can be added on Dify v2, and "Average chat reaction time" shows "—" instead of a false zero.
5.17.1
Forwarding an email in Outlook goes to the entered address, emails keep normal paragraph spacing, Table view works in Firefox, request date filters cover the full day, the false data-freshness banner is gone, and a topic with an old identifier can be saved again.
5.17.0
A continuation of the new search and filters work from release 5.16: building the search index is faster and lighter on the system, the migration page reports a more accurate status, and purging masked fields from the search index is now a reliable, visible process.
5.16.1
Parallel section editing in the scenario editor no longer loses a colleague's changes, the assigned operator field saves again in Scenario Builder, statistics and the quality dashboard count data completely and without distortion, and the operator panel fixes message sending, notification sound, and the default dialog close status.
5.16.0
Context API returns a compact context pack for a client, subject, operator, or skill group without touching the CRM card; two new scenario actions record and pull context; Telegram now handles a group-to-supergroup conversion correctly; the Scenario Builder test run sidebar gets a search field.
5.15.0
A new Client Deduplication workbench untangles merged and duplicated client cards, the queue cascade messages a client when the connected operator stays silent, every closing dialog status can lead into its own scenario, email replies get a Paste with formatting button, and the chat widget can openly state that an AI is answering.
5.14.12
A filtered client list shows a client's channels again and a broadcast from it reaches the right contacts, the Average first reaction time column on the Operators tab finally measures the first reply while connection time gets its own column, and tickets no longer get stuck in a status they were supposed to close from automatically.
5.14.11
Dialog cards update the moment a message arrives even on busy instances, the Actions button works again on custom folders and filters, the table view keeps its saved columns, scenario saving can no longer write into another bot, and a story reply no longer appears under a stranger's name.
5.14.10
Statistics for a period now include the last day of the selected range, the Blocked Users card works again with a bot filter, three native statistics tiles stop over-counting, Instagram Direct Reels reach the operator as a link, and a client's reply no longer shows a random number instead of the button label they pressed.
5.14.9
Operator settings no longer reset when working in several browser tabs, appeals in the queue are grouped by subject again under saved filters, a missing client name and details panel are back, and a bulleted list in a client email no longer renders as numbered.
5.14.8
Scenario publishing can no longer silently overwrite an existing node or translation elsewhere in the bot, a client's message right after chat close is no longer lost, and customer satisfaction scores now match across every statistics view.
5.14.7
Pinned and hidden sections in the Operator Line details panel survive switching between chats, a single long value no longer stretches the Clients table off-screen, and the billing limits banner is shown only to roles that can actually access Limits & usage.
5.14.6
The "Closed" folder no longer runs its heaviest counter query, large folders show an approximate count instead of an exact one, and a folder opened from a link or bookmark now shows the correct list right away. Also includes a telephony and email forwarding fix, plus dark mode readability fixes in the scenario builder and notifications.
5.14.5
Operator Line folder counters became cheap enough to keep exact on large instances, a folder badge now reacts to a new or closed appeal immediately, and groups by subject, status, or tag report exact totals.
5.14.4
A request's position in the Operator Line queue now always matches the date shown on the row itself — service events no longer push a chat to the top.
5.14.3
Operator Line folder counters, filters, table columns, and mass actions report the real numbers again, a client’s first message after a closed chat reaches the operator, and Scenario Builder lets you clean up duplicate node IDs yourself.
5.14.2
The subject-grouped queue in Operator Line reacts to new messages and transfers again instead of waiting for a page reload, and several smaller fixes land in Clients, Bots, and the Google Forms integration.
5.14.1
Widget file uploads report failures honestly, UniTalk joins the telephony presets, email gets a redesigned header, and several Operator Line fixes restore expected queue, transfer, and client-card behavior.
5.14.0
One filter for Queue, Table, and Board, global appeal search across the instance, admin-published shared filters, and a standalone client card page.
5.13.3
When you mass-close chats from the queue, dialog duration starts at operator connect — waiting time is not included.
5.13.2
When Telegram looks connected but messages never arrive, Check connection shows whether the token points at this instance or at another system.
5.13.1
Profile settings that stay saved after a reload, table-view sorting that keeps the applied filter, chat access limited to the operator’s skill groups, more accurate dialog duration and widget source data in statistics, and the missing Connect to Operator node fields.
5.13.0
Google Form responses become Operator Line tickets, a “Client (without internal note)” folder filter, honest operator-to-operator transfer, search limited to the operator’s skill groups, working CC on scenario emails, and the Brutal theme.
5.12.3
Server-side pagination keeps large statistics tables fast, a configurable urgent-message banner can be enabled across the whole fleet at once, the legacy operator panel is flagged as unsupported, and scheduled automations run more reliably.
5.12.1
Faster dialog distribution to free operators, more reliable Fastline auto-close, node ID display in the scenario builder, and fixes in broadcasts, CSAT, automations, and the Facebook channel.
5.12.0
Fast Line Pro: retrieval testing on the knowledge base, bulk chunk edits via Excel/CSV, safer Marketplace packages, and an updated module UI.
5.11.2
In Facebook Messenger from Operator Line, PDFs and documents can be sent as Messenger attachments (after an administrator enables the option).
5.11.0
Instance knowledge base tags and filters: colored labels on documents, multiple processes per article, and inline metadata edits from cards or list rows.
5.10.0
Scenario Builder co-editing across sections; KBPlugin AI Vision counted in AI Answers statistics; more reliable client identity in OperatorLine.
5.9.0
Support Center with B2B organizations; scenario secrets; Automatic Check parameters; Scenario MCP Tool binding to Fast Line Pro; Shared Library, CSAT by email, and settings change log.
5.8.9
Fixed dialog auto-distribution so idle operators receive chats again; clearer widget paste behavior and image paste; visual edge highlighting in Scenario Builder; honest broadcast warnings for clients without a bot contact; and several smaller fixes.
5.8.6
Safer scenario editing in Scenario Builder; multi-turn AI Copilot; reliable Instagram registration; transparent broadcast audience counts; clear operator join feedback and unified dialog timers in Operator Line.
5.8.5
Process search and pinning in the Constructor main menu; Time in Status trigger for Operator Line chats.
5.8.4
More accurate native statistics; stabler Operator Line and channels; HTML broadcasts and scenario email; reliable Fast Line Pro knowledge base import.
5.8.3
Inline buttons in the Search List with autocomplete widget step — same as the keyboard step, including messages without text.
5.8.2
Stabler Operator Line under high load; Instagram stories without duplicates; email tickets only on configured bots; dialog history on repeat contact; correct version history in Scenario Builder.
5.8.1
Post-login redirect to the page you opened; topic fields export; Instagram Reels comments; widget domain editor; accurate Operator Line wait timer.
5.8.0
Three AI Assistant modes with change confirmation, tours and skills; broadcast file matching across the full client base; operator statuses without delay after workload changes; repeatable quality scores and checklist criteria counter at the limit.
5.7.6
Additional parameters for Automatic Check schedules; active section label in Scenario Builder toolbar; fix for debugger hang on slider with cross-section transition.
5.7.5
Fairer auto-distribution for dialogs and tickets in queue rotation; operators no longer receive mass notifications during background email connection refresh.
5.7.4
From field in new outbound email tied to process; resolved tickets no longer occupy max-dialog slots; more reliable OAuth email binding; telephony action on webhook enrich error.
5.7.3
Last Response At filter in Operator Line selects dialogs correctly; fix for user email search error in Settings → Users.
5.7.2
MCP servers for Fast Line Pro agents from the tools catalog; Write for support opens Client Portal; international phone validation and smoother user email editing.
5.7.1
Log in as user for administrators, AI Answers and broadcast recipient metrics in instance statistics, subject filter in Quality Assurance, richer distribution audit, and fixes for broadcasts, notifications, and Custom Data.
5.7.0
Instance knowledge base with step-by-step tours, web research in the AI Assistant, registered-contact filters, and fixes across Operator Line, settings, and channels.
5.6.10
Close-reason labels after reopening a dialog, persistent duplicate-alias warnings in Scenario Builder, correct excluded-contact counts in Broadcast V2, and operator log entries for deferrals and active-dialog skips.
5.6.9
Operator settings — interface and validation improvements; broadcast and filter fixes; system stability improvements; OperatorLine adapts to narrow windows and displays system messages correctly.
5.6.8
Clearer Action Library, reliable Viber captions and multi-photo sends, working widget button links, tighter Operator Line folders, and Scenario Builder keyboard reorder plus run-details readability.
5.6.7
Statistics filters refresh, steadier broadcasts, threaded Messenger and Instagram replies, notification sound hint, Scenario Builder edit lock, and Fast Line Pro filters.
5.6.6
Updated mass broadcasts with progress and in-chat visibility, WhatsApp templates after the 24-hour window, more reliable sliders, and Operator Line fixes.
5.6.5
Multiple allowed From addresses per skill group; Scenario Builder section hints and duplicate entry-point detection across sections.
5.6.4
Internal release update with no product UI changes for operators and administrators.
5.6.3
Safer system messages that include email HTML; more stable custom fields.
5.6.2
Agent tools in Fast Line Lite, more reliable Telegram video from URLs, predictable thematic fields, and correct main-menu navigation.
5.6.1
Concurrent scenario editing, clearer Telegram limits and funnel access, hybrid ticket analytics when enabled.
5.6.0
Use Teams as another customer conversation channel, keep queue visitors informed automatically, and review key statistics without leaving ConnectiveOne.
5.5.6
Users with restricted QA roles can work in “My assessments” without broken lists or exports, while administrators get clearer user and scenario management.
5.5.5
Operators get more control over how they start, find, and process dialogs in Operator Line, including Telegram usernames, role-based tables, FastLine history, and mass macros.
5.5.4
Telegram MarkdownV2 previews stay truthful; Operator Line surfaces Copilot as last sender with safer draft previews and fewer email-editor resets.
5.5.3
Custom widget JS editor, widget platform fields in statistics, Scenario Builder inspector sizing, and safer Operator Helper navigation exits.
5.5.2
Widget domains hot-reload across replicas; Constructor notifications carry richer context without noisy duplicates; Scenario Builder sticky-note colours stay aligned across previews.
5.5.1
Gmail threads stay coherent, SLA honours calendars, .tgs stickers animate in chat, CSAT appears in the chat list, Users/Roles tables scroll cleanly — validate legacy chat-list API integrations.
5.5.0
Notifications no longer mix up after switching accounts in the same tab, and ticket and chat-transfer messages read the same way across all channels.
5.4.4
This release contains fixes only: the default email thread view checkbox is back in operator settings, and the Constructor help menu opens the documentation portal.
5.4.3
Find values faster in long folder filter lists and open product news and the public roadmap straight from the Constructor.
5.4.2
Choose how email history with a customer is shown, reply more accurately in Telegram groups, and transfer chats to teammates with confidence.
5.4.1
Find a conversation by typing just a dialog or ticket number, and send large Outlook emails more reliably.
5.4.0
This update adds CSAT to saved filters, broader Instagram (Meta) scenario automation, clearer UX for merged tickets, ticket status handling in Operator Line, Mailgun reconnect after soft delete, and light/dark theme for the constructor UI.
5.3.42
This update adds the operator calendar to touch norms, profile-based UI feedback, removes the legacy panel chat in favour of Operator Line, and fixes critical operator auto-connect issues.
5.3.41
This update stabilises chat assignment after skill-group transfers, makes Telegram event handling more predictable, extends distribution audit retention, improves quick replies, broadcasts, Custom Data, and the QA assessment view.
5.3.40
This update improves distribution audit with pagination and richer events, Operator Line (chat history, Fast Line folders, quick replies, translation), outbound email sender selection, Instagram and WhatsApp behaviour, Scenario Builder reliability, and consistent Fast Line Pro knowledge-base segmentation.
5.3.39
This update adds Telegram keyboard button styles, more reliable Telegram group reactions, a custom widget channel icon, safer quick-reply insertion, fixes to operator status monitoring, and safer large dialog-list retrieval for integrations.
5.3.38
This update improves Scenario Builder reliability (connectors, large imports, keyboard edits), Block Search UX, clickable links in file messages, broadcast routing predictability, and stability under load.
5.3.37
This update improves ticket status handling and stops bot traffic in closed tickets, reduces duplicate rooms for custom channel, stabilizes contact linkage, improves Scenario Builder transitions and save or publish flow, stabilizes broadcast routing through named entry points, and includes general stability improvements.
5.3.36
This update improves system stability and overall reliability.
5.3.35
This update adds chat export to PDF, email templates, HEIC support, CSAT notifications, business hours statistics, QA assessments list state preservation, message display improvements, and FileManager error messages.
5.3.34
This update covers saved filters fix in operator panel and chatrooms, and recommendation to skip 5.3.33 when upgrading.
5.3.33
This update covers connection status banner, inline keyboard callback fix, ticket custom_fields API, SLA/calendar for topics, QA quick search, broadcast send_anyway, export to Excel, transfer chat fix, Process Library Set as default, ScenarioBuilder edge highlight, and search_list inline respect.
5.3.32
This update covers responsive UI on mobile, group chat sender names, saved filters access control, release notes in update notification, PostHog analytics, Scenario Builder run-from-node, broadcast alias fix, and Fast Line Pro file MIME-types.
5.3.31
This update adds assignee filter with Unassigned option, fixes contact messages in dialog history, Telegram keyboard (empty buttons), and version history pagination in Scenario Builder.
5.3.30
This update covers assignee filter with Unassigned option, contact messages in history, scenario builder stability, Telegram inline keyboards, trigger mappings, and operator sidebar.
5.3.29
This update covers reply-to-photo in Telegram, file validation in widget, skill group transfer, and client steps history.
5.3.28
This update covers touch norms, tickets (resolved), email threading, attachments in emails, and distribution limits.
5.3.27
This update covers Esc and click-to-deselect chat, unseen divider, message highlight, quick replies and links.
5.3.26
This update covers "appeals" terminology, auto-close tickets on chat close, and close subject in statistics.
5.3.25
This update covers ticket autoconnect, slow mode, photo/file in appeal history, and template format.
5.3.24
This update includes Operator Panel improvements and quick replies fixes. Folder icons are now visible in collapsed state — you can switch folders without expanding the chat panel.
Fixed display of personal quick replies in the dialog when using "Global + mine" mode. Operators can use their own replies for quick responses to clients.
Operators get more space for viewing chats without losing access to filters. Fewer clicks — faster work with dialogs.
5.3.23
This update covers folder icons in collapsed sidebar, QA checklists (penalty sum), FastLine Pro, typing indicator, broadcasts, and widget stability.
5.3.22
This update fixes the info panel state and "Create new dialog" button.
5.3.21
This update covers ticket appeal history, dialog badges, search, closed chat archive, and connect to chat.
5.3.20
This update covers scenarios (Start node, macro, export/import), user avatar, and delivery error fix from Operator Panel.
5.3.19
This update covers telephony v1.1, text/attachments to operator, WhatsApp 360, chat filters, AI input limit, and folders.
5.3.18
This update covers QA system messages for AI, broadcasts and working hours, broadcast logs/errors, soft delete for templates, buttons, and Facebook Ads context in Operator Panel.
5.3.17
This update covers Telegram double-tap fix, AI QA stats, react time, scenario/bot import, knowledge sources in chat, and chat switching fix.
5.3.16
This update adds menu item visibility control and accurate average score in the quality trend chart.
5.3.15
This update unifies the broadcast list (legacy and v1) with tooltip for legacy entries.
5.3.14
This update covers duplicate contacts, FastLine Pro, folder counts, permissions, CSAT filter, and search in dialogs.
5.3.13
This update covers topic selection in dialog, theme in chat header, permissions, and operator reply fix across channels.
5.3.12
This update introduces the new scenario and process library, centralized Telegram alert settings, human-readable access error messages, and the new broadcast module.
5.3.9
This update fixes email and dialog handling.
5.3.6
This update extends Telegram notifications for scenarios and automations.
5.3.5
This update adds nested structure in quick replies.
5.3.3
This update improves e-chat message delivery error handling.
5.3.2
This update adds daily touch norm history, overwork stats dialog, and extended period selection for reports.
5.3.1
This update fixes reply-to-image display in the widget and adds sending CSAT from the Operator Panel.
5.3.0
This update introduces manual ticket merge.
5.2.14
This update brings together CSAT history in logs, ticket participants, manual and automatic ticket merge, light-agent permissions, and QA module improvements.
5.2.13
This update stabilizes native CSAT rating.
5.2.12
This update improves the Quality Assurance module.
5.2.11
This update adds native CSAT (customer satisfaction) rating.
5.2.10
This update adds correct identification of the operator who closes a chat.
5.2.9
This update refines automatic ticket distribution, the ticket product dashboard, the Next Response Time metric, the “Unassigned” folder, and stabilizes quick replies behavior.
5.2.5
This update adds CSAT history in contact logs, ticket participant lists, manual and automatic ticket merge, and fixes for image display in dialogs.
5.2.3
This update continues improving ticket distribution strategy, full-text search, the Next Response Time metric, and chat reminders.
5.2.2
This update adds configuration for automatic ticket distribution strategy, full-text search, the Next Response Time metric, and improved chat reminders.
5.2.1
This update adds capabilities for stable topic identifiers, better visibility into operator workload, working time configuration and ticket analytics.
New features include unique IDs for newly created topics, a block with active dialogs in the client card, settings for operator touch-count norms and working hours, a product ticket dashboard, and a fix for quick replies.
5.1.1
This update adds automatic assignment of new tickets by topic and queue (when administrators enable online ticket distribution) and adds “Go to old design” in the user menu for the legacy Constructor workspace.