Release Notes
Here you can see how each new ConnectiveOne version makes your team’s work faster, more stable, and easier to manage.
5.6.10
Close-reason labels after reopening a dialog, persistent duplicate-alias warnings in Scenario Builder, correct excluded-contact counts in Broadcast V2, and operator log entries for deferrals and active-dialog skips.
5.6.9
Operator settings — interface and validation improvements; broadcast and filter fixes; system stability improvements; OperatorLine adapts to narrow windows and displays system messages correctly.
5.6.8
Clearer Action Library, reliable Viber captions and multi-photo sends, working widget button links, tighter Operator Line folders, and Scenario Builder keyboard reorder plus run-details readability.
5.6.7
Statistics filters refresh, steadier broadcasts, threaded Messenger and Instagram replies, notification sound hint, Scenario Builder edit lock, and Fast Line Pro filters.
5.6.6
Updated mass broadcasts with progress and in-chat visibility, WhatsApp templates after the 24-hour window, more reliable sliders, and Operator Line fixes.
5.6.5
Multiple allowed From addresses per skill group; Scenario Builder section hints and duplicate entry-point detection across sections.
5.6.4
Internal release update with no product UI changes for operators and administrators.
5.6.3
Safer system messages that include email HTML; more stable custom fields.
5.6.2
Agent tools in Fast Line Lite, more reliable Telegram video from URLs, predictable thematic fields, and correct main-menu navigation.
5.6.1
Concurrent scenario editing, clearer Telegram limits and funnel access, hybrid ticket analytics when enabled.
5.6.0
Use Teams as another customer conversation channel, keep queue visitors informed automatically, and review key statistics without leaving ConnectiveOne.
5.5.6
Users with restricted QA roles can work in “My assessments” without broken lists or exports, while administrators get clearer user and scenario management.
5.5.5
Operators get more control over how they start, find, and process dialogs in Operator Line, including Telegram usernames, role-based tables, FastLine history, and mass macros.
5.5.4
Telegram MarkdownV2 previews stay truthful; Operator Line surfaces Copilot as last sender with safer draft previews and fewer email-editor resets.
5.5.3
Custom widget JS editor, widget platform fields in statistics, Scenario Builder inspector sizing, and safer Operator Helper navigation exits.
5.5.2
Widget domains hot-reload across replicas; Constructor notifications carry richer context without noisy duplicates; Scenario Builder sticky-note colours stay aligned across previews.
5.5.1
Gmail threads stay coherent, SLA honours calendars, .tgs stickers animate in chat, CSAT appears in the chat list, Users/Roles tables scroll cleanly — validate legacy chat-list API integrations.
5.5.0
Notifications no longer mix up after switching accounts in the same tab, and ticket and chat-transfer messages read the same way across all channels.
5.4.4
This release contains fixes only: the default email thread view checkbox is back in operator settings, and the Constructor help menu opens the documentation portal.
5.4.3
Find values faster in long folder filter lists and open product news and the public roadmap straight from the Constructor.
5.4.2
Choose how email history with a customer is shown, reply more accurately in Telegram groups, and transfer chats to teammates with confidence.
5.4.1
Find a conversation by typing just a dialog or ticket number, and send large Outlook emails more reliably.
5.4.0
This update adds CSAT to saved filters, broader Instagram (Meta) scenario automation, clearer UX for merged tickets, ticket status handling in Operator Line, Mailgun reconnect after soft delete, and light/dark theme for the constructor UI.
5.3.42
This update adds the operator calendar to touch norms, profile-based UI feedback, removes the legacy panel chat in favour of Operator Line, and fixes critical operator auto-connect issues.
5.3.41
This update stabilises chat assignment after skill-group transfers, makes Telegram event handling more predictable, extends distribution audit retention, improves quick replies, broadcasts, Custom Data, and the QA assessment view.
5.3.40
This update improves distribution audit with pagination and richer events, Operator Line (chat history, Fast Line folders, quick replies, translation), outbound email sender selection, Instagram and WhatsApp behaviour, Scenario Builder reliability, and consistent Fast Line Pro knowledge-base segmentation.
5.3.39
This update adds Telegram keyboard button styles, more reliable Telegram group reactions, a custom widget channel icon, safer quick-reply insertion, fixes to operator status monitoring, and safer large dialog-list retrieval for integrations.
5.3.38
This update improves Scenario Builder reliability (connectors, large imports, keyboard edits), Block Search UX, clickable links in file messages, broadcast routing predictability, and stability under load.
5.3.37
This update improves ticket status handling and stops bot traffic in closed tickets, reduces duplicate rooms for custom channel, stabilizes contact linkage, improves Scenario Builder transitions and save or publish flow, stabilizes broadcast routing through named entry points, and includes general stability improvements.
5.3.36
This update improves system stability and overall reliability.
5.3.35
This update adds chat export to PDF, email templates, HEIC support, CSAT notifications, business hours statistics, QA assessments list state preservation, message display improvements, and FileManager error messages.
5.3.34
This update covers saved filters fix in operator panel and chatrooms, and recommendation to skip 5.3.33 when upgrading.
5.3.33
This update covers connection status banner, inline keyboard callback fix, ticket custom_fields API, SLA/calendar for topics, QA quick search, broadcast send_anyway, export to Excel, transfer chat fix, Process Library Set as default, ScenarioBuilder edge highlight, and search_list inline respect.
5.3.32
This update covers responsive UI on mobile, group chat sender names, saved filters access control, release notes in update notification, PostHog analytics, Scenario Builder run-from-node, broadcast alias fix, and Dify file MIME-types.
5.3.31
This update adds assignee filter with Unassigned option, fixes contact messages in dialog history, Telegram keyboard (empty buttons), and version history pagination in Scenario Builder.
5.3.30
This update covers assignee filter with Unassigned option, contact messages in history, scenario builder stability, Telegram inline keyboards, trigger mappings, and operator sidebar.
5.3.29
This update covers reply-to-photo in Telegram, file validation in widget, skill group transfer, and client steps history.
5.3.28
This update covers touch norms, tickets (resolved), email threading, attachments in emails, and distribution limits.
5.3.27
This update covers Esc and click-to-deselect chat, unseen divider, message highlight, quick replies and links.
5.3.26
This update covers "appeals" terminology, auto-close tickets on chat close, and close subject in statistics.
5.3.25
This update covers ticket autoconnect, slow mode, photo/file in appeal history, and template format.
5.3.24
This update includes Operator Panel improvements and quick replies fixes. Folder icons are now visible in collapsed state — you can switch folders without expanding the chat panel.
Fixed display of personal quick replies in the dialog when using "Global + mine" mode. Operators can use their own replies for quick responses to clients.
Operators get more space for viewing chats without losing access to filters. Fewer clicks — faster work with dialogs.
5.3.23
This update covers folder icons in collapsed sidebar, QA checklists (penalty sum), FastLine Pro, typing indicator, broadcasts, and widget stability.
5.3.22
This update fixes the info panel state and "Create new dialog" button.
5.3.21
This update covers ticket appeal history, dialog badges, search, closed chat archive, and connect to chat.
5.3.20
This update covers scenarios (Start node, macro, export/import), user avatar, and delivery error fix from Operator Panel.
5.3.19
This update covers telephony v1.1, text/attachments to operator, WhatsApp 360, chat filters, AI input limit, and folders.
5.3.18
This update covers QA system messages for AI, broadcasts and working hours, broadcast logs/errors, soft delete for templates, buttons, and Facebook Ads context in Operator Panel.
5.3.17
This update covers Telegram double-tap fix, AI QA stats, react time, scenario/bot import, knowledge sources in chat, and chat switching fix.
5.3.16
This update adds menu item visibility control and accurate average score in the quality trend chart.
5.3.15
This update unifies the broadcast list (legacy and v1) with tooltip for legacy entries.
5.3.14
This update covers duplicate contacts, FastLine Pro, folder counts, permissions, CSAT filter, and search in dialogs.
5.3.13
This update covers topic selection in dialog, theme in chat header, permissions, and operator reply fix across channels.
5.3.12
This update introduces the new scenario and process library, centralized Telegram alert settings, human-readable access error messages, and the new broadcast module.
5.3.9
This update fixes email and dialog handling.
5.3.6
This update extends Telegram notifications for scenarios and automations.
5.3.5
This update adds nested structure in quick replies.
5.3.3
This update improves e-chat message delivery error handling.
5.3.2
This update adds daily touch norm history, overwork stats dialog, and extended period selection for reports.
5.3.1
This update fixes reply-to-image display in the widget and adds sending CSAT from the Operator Panel.
5.3.0
This update introduces manual ticket merge.
5.2.14
This update brings together CSAT history in logs, ticket participants, manual and automatic ticket merge, light-agent permissions, and QA module improvements.
5.2.13
This update stabilizes native CSAT rating.
5.2.12
This update improves the Quality Assurance module.
5.2.11
This update adds native CSAT (customer satisfaction) rating.
5.2.10
This update adds correct identification of the operator who closes a chat.
5.2.9
This update refines automatic ticket distribution, the ticket product dashboard, the Next Response Time metric, the “Unassigned” folder, and stabilizes quick replies behavior.
5.2.5
This update adds CSAT history in contact logs, ticket participant lists, manual and automatic ticket merge, and fixes for image display in dialogs.
5.2.3
This update continues improving ticket distribution strategy, full-text search, the Next Response Time metric, and chat reminders.
5.2.2
This update adds configuration for automatic ticket distribution strategy, full-text search, the Next Response Time metric, and improved chat reminders.
5.2.1
This update adds capabilities for stable topic identifiers, better visibility into operator workload, working time configuration and ticket analytics.
New features include unique IDs for newly created topics, a block with active dialogs in the client card, settings for operator touch-count norms and working hours, a product ticket dashboard, and a fix for quick replies.
5.1.1
This update adds automatic assignment of new tickets by topic and queue (when administrators enable online ticket distribution) and adds “Go to old design” in the user menu for the legacy Constructor workspace.