Release 5.3.28

What Changed

• Touch norms and overwork. Daily touch norm history, overwork stats dialog, and extended period selection for reports.
• Ticket status in reports. When a ticket status changes, reports show the current state.
• Email threading. Improved email threading — correct behavior with Gmail and new ticket creation from emails.
• Attachments in emails. Emails and PDFs now display all attachments — the operator sees all files.
• Distribution limits. Chat distribution limits and queue verified — predictable assignment.
• Email subject. Subjects are formed correctly; "Re:" is added only on reply.

How It Changed

Tickets and email

Before: Reports could show outdated ticket status; email threads could be wrong; attachments might not show.
Now: Reports show current state; emails thread correctly; attachments are displayed.
Why it matters: Accurate ticket reports and full email context in the Operator Panel.

Distribution and subjects

Before: Distribution limits might not be enforced; email subjects could be incorrect.
Now: Distribution limits and queue work correctly; email subjects are formed properly.
Why it matters: Fair workload distribution and clear email correspondence.