Release 6.1.0
Release 6.1.0 adds custom dashboards in statistics, relative dates in folder filters and an automatic pre-check of some criteria in AI QA. It also closes Fastline dialogs without an operator and fixes email dialogs and knowledge base search.
Statistics
New
- Custom dashboards. Statistics has a new "Custom dashboards" tab. A role with the "Save" permission builds a dashboard from ready-made native statistics cards. A role with the "View" permission opens it with the same filters and export. A new "Custom dashboards" row is added under "Settings → Roles → Statistics". The section is enabled per instance. The "Custom boards" tab is unchanged.
Fixed
- AI answers usage is counted from the start of the paid period. Previously a package paid for, for example, from the 21st was compared with usage since the 1st, and the limit ran out on the first day. Now the tiles show the date usage is counted from. The "Refresh" button under "Settings → Limits and usage" shows current numbers instead of yesterday's.
Operator panel
New
- Relative dates in folder filters. In a folder's "Additional conditions", in "Quick filter" and in shared filters, date fields (for example "Closed") get a "Relative period" operator with the options "Today", "Yesterday", "Tomorrow", "Current week" and "Previous week". A "Closed yesterday" folder now shows the right dialogs every day without changing dates by hand. Folders with fixed dates work as before. The feature is available on instances with the new dialog search.
- Closing Fastline dialogs without an operator. "Settings → Timers" has a new "Close Fastline dialogs without an operator" checkbox and a "Minutes before closing a Fastline dialog" field. If the field is empty, the dialog disconnect time is used, but not less than 5 minutes. When enabled, an AI dialog without an operator closes after the set time since the last client or AI message. The client gets the usual closing text. The feature is off by default.
Fixed
- "Start chat" on a closed email dialog continues the same email thread. Previously the new room was created without the email history, with a new client card, and the operator's reply was not sent. Now the earlier correspondence is visible and the reply goes into the same thread. Phone numbers in phone channels are handled as before.
- Email attachments download with the Download and ZIP buttons. Previously downloading an attachment from a mailbox connected through OAuth ended with an error.
- Different attachments of one email are no longer merged into one. Previously only the first of several attachments was kept. Now all files are kept, even with identical names. The fix applies to new emails; emails already saved are not changed automatically.
Bot scenarios
Fixed
- An extra Start in a section can be deleted. In Scenario Builder you can now select and delete an extra Start with the Delete key or "⋮ → Delete" on the node. The only Start of a section still cannot be deleted.
- The instance agent no longer leaves a section without a Start or adds a second one. It declines such a request and suggests what to do.
AI QA
New
- Automatic pre-check of some criteria. If the pre-check is enabled on the instance, criteria where a violation is very unlikely are passed without the AI agent. The AI agent evaluates the rest, so the assessment is faster. An automatically passed criterion shows an "Checked automatically" tag with the probability. You can change the verdict manually, as for other criteria. The feature is enabled per instance.
Fast Line Pro
Fixed
- Fragment search in the knowledge base works again. Search by word and paging through results work again, including in documents where fragments were added manually.
Stability
- A blocked instance now stays blocked after a scenario is saved.
- New Fast Line Pro agents and chatbots are connected to answer quality monitoring right away.