Release 5.3.17

What Changed

  • Telegram inline buttons. Double handling of a single inline button press in Telegram has been removed — one action is not executed twice.
  • AI QA statistics. Each successful AI QA assessment is now recorded — you can analyze volume and results of checks.
  • Chat reaction time. Calculation of average chat reaction time has been unified and fixed — same logic in reports and real time.
  • Scenario and bot import. Added support for importing scenarios and bots with a clear interface.
  • Quick chat switching. Fixed a bug where dialog and client data from different chats could mix when switching quickly — only the selected dialog's data is shown.
  • Knowledge sources in chat. Copilot suggestions and Fast Line Pro Agent replies in Operator Line can show a CITATIONS block — document name, segment preview, and a link to the knowledge base (for roles with FastLine: View permission).

How It Changed

Telegram and AI QA

Before: Double taps in Telegram could trigger the same action twice; AI QA stats could be incomplete.
Now: Duplicate events are filtered; AI QA stats are recorded for each successful check.
Why it matters: Predictable button behavior and full view of AI checks.

Import and chat switching

Before: Scenario/bot import could be limited; when switching chats quickly, data from another dialog could appear.
Now: Import is supported with a clear UI; switching chats shows only the selected dialog’s data.
Why it matters: Safe sharing of configurations and no confusion between clients.

Operator Line — AI sources in chat

Before: operators saw Copilot or agent text but could not inspect which knowledge base documents were used.
Now: under AI messages you can expand CITATIONS — segment list, query similarity percentage, and Link to Knowledge to verify in Fast Line Pro.
Why it matters: faster answer verification and less risk of sending outdated context to customers.