Release 5.6.0
Use Teams as another customer conversation channel, keep queue visitors informed automatically, and review key statistics without leaving ConnectiveOne. Operators also get clearer chat history when a customer deletes a message or submits CSAT through the website widget.
Channels and Constructor
New
- Microsoft Teams channel. When Teams is connected for a bot, messages from Teams can enter scenarios and reach Operator Line with a visible Teams channel label.
Improved
- Channel setup hints. The Teams setup form shows the connection address that an administrator needs during Microsoft bot configuration.
Statistics
New
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Statistics inside ConnectiveOne. Supervisors can open a native statistics workspace with cards and filters without switching to a separate reporting console.
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Exports from statistics cards. When export is enabled, users can download table data directly from the statistics workspace.
Notification Center and profile
New
- Topic filter for new-chat alerts. In profile notification settings, users can receive new-chat alerts only for selected topics or also include chats without a topic.
Improved
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Cleaner notification text. Bell and pop-up notifications keep the topic and customer context without repeating the channel as a separate line.
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Notification settings page. Long notification lists now scroll inside the active tab, so the header and tabs stay in place while you configure subscriptions.
Scenario Builder
New
- Queue reminders for waiting visitors. Scenario authors can configure a sequence of messages for customers waiting in the operator queue; the sequence stops when an operator joins the conversation.
Website widget
Fixed
- CSAT buttons in embedded scenarios. Score buttons keep their labels and submit the selected score correctly from the website widget.
Operator Line
New
- Deleted-message marker. When a customer deletes a supported message in a channel, the chat keeps a visible marker instead of silently removing the row.
Improved
- Safer actions on deleted messages. Operators cannot reply to or open attachments from a message that the customer has deleted.
Heads up
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Teams must be connected by an administrator before operators can receive Teams conversations in Operator Line.
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Statistics exports and deleted-message content depend on your instance settings; align them with your rollout owner before enabling them for teams.
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Deleted-message markers appear only for channels that send deletion events to ConnectiveOne.