Release 6.2.0

Release 6.2.0 remembers the chosen internal note color and adds a session recording setting for the support team. It also fixes how attachments in older emails are shown and how the Closed folder works.

Operator Panel

New

• The internal note color is remembered. Previously the note color was orange again in every new dialog and after a page refresh. Now the chosen color stays when the operator switches to another dialog, refreshes the page or signs in again in the same browser. In another browser or on another device the color starts as orange. Notes that were already sent do not change. If the site data is cleared in the browser, the color goes back to orange.
• Session recording only on the operator's request. Under "Settings" → "Feature flags" → "Sentry" there is a new switch, "Sentry Replay: manual recording only". When it is on, the screen is not recorded in the background. Recording starts only when the operator clicks "Help" → "Additional data for support" and is sent to support together with the feedback. The switch is off by default and everything works as before. The change takes effect after the page is reloaded.

Fixed

• The Closed folder no longer switches to All open. Previously, after any filter change in the Closed folder, the panel jumped to "All open", and "Reset filters" showed dialogs that were not closed. Now the folder stays "Closed", and "Reset filters" returns the list of closed dialogs. The problem appeared where the "All open" folder is limited by appeal type.
• Attachments in older emails look tidier. In emails received earlier, attachments are now shown as a compact line without a frame after the email text. The file is no longer duplicated in the email text. The file type is recognized even when the link has no extension. Images, audio, video and documents are shown as before. The audio play button has a tooltip with the file name.