Release 5.6.6

Mass broadcasts run in an updated mode: you see audience build progress, and delivery logs are separated from service notes about audience build. After a send, an open customer chat can show a service row with text and an image. In WhatsApp, when the 24-hour reply window is closed, you can send an approved message template. In Add to chat, long operator lists load in chunks as you scroll; copying field values works when the browser blocks normal clipboard copying.

Broadcast

Improved

New runs use the updated flow: large audiences show a recipient-build phase and progress, with recovery after temporary failures.
Very large filtered lists are handled in chunks so the send does not fail on a single oversized list.
Business hours are re-checked during long sends so messages do not continue after the window closes when that is configured.
Logs. Delivery events are separated from service entries for audience-build issues; channels and logs appear as distinct sections within the broadcast window.
Autobroadcasts. Time-of-day windows match the values saved in settings; creating or removing an autobroadcast from a scenario finishes predictably—you see a clear success state or an understandable error message.

Clients (Broadcast module)

Improved

Contact counts by channel in Clients while preparing a broadcast: see counts per channel to estimate reach before you launch.

Operator Line — WhatsApp

New

Template sending after the 24-hour session expires: instead of the usual composer, you step through an approved template with preview and placeholders.

Fixed

Flickering “template required” state while message history is still loading.

Operator Line — add chat user

Improved

Operator list loads long lists in chunks as you scroll; search waits briefly after you type. Search can use email and phone when stored on the profile.

Operator Line — fields and system messages

Improved

Copy on click for field values works when the browser restricts copying; you get confirmation or a clear error.
Rows after a broadcast. The dialog can show a dedicated block with formatted text and an optional image.
Line breaks stay visible for light formatting (such as links or emphasis); large layout blocks still use the structured layout.

Improved

Buttons on the slider step in the web widget: show buttons under the message or a classic keyboard, depending on step settings.
Slider step in the widget and Constructor keeps keyboard type, buttons, and “by state” routing with its parameter when the scenario is converted between builder views.

Scenario Builder

Improved

Step properties panel no longer pulls drafts and statistics from the previously selected step when you switch—fewer accidental edits.

Please note

Features your administrator turns on (including extended ticket analytics options) appear only after they are enabled in your environment.
After Constructor screen updates, review the Clients area in the Broadcast module if you have a non-standard rollout.