Release 5.2.12

What Changed

• Quality Assurance module. Improvements to the QA (quality control) module: easier analysis of dialogs and ratings.

How It Changed

Quality Assurance module

Before: Analyzing dialog quality and ratings could be limited or cumbersome.
Now: The QA module has been updated with better display and analysis of service quality data.
Why it matters: It is easier to monitor operator performance and identify areas for improvement.