Release 5.6.9
What's changed
- Operator settings: fields validate in real time with clear error messages; user table sorts by role, manager, and schedule; duplicate file extensions are blocked; hot key conflicts are visible on the settings page.
- Broadcasts: filters work more reliably; the system doesn't skip criteria; the old broadcast interface now recommends switching to the new constructor.
- Stability: fixed a memory consumption issue that caused system instability.
- OperatorLine: chat and contact details adapt to window size without horizontal scrolling; system messages are labeled correctly; long text is truncated with a tooltip on hover.
How it's changed
Before: Settings errors were not obvious; broadcasts could fail with filters; the system experienced instability under load; OperatorLine layout broke in narrow windows; system messages displayed incorrectly.
Now: Validation happens in real time; broadcasts process reliably; the system is more stable; layout adapts to window size; system messages are labeled correctly.
Why it matters
Operators find it more comfortable to configure their screens; broadcasts become a more reliable communication channel; the system runs without interruptions; operators are more comfortable working on screens of any size.
Details by product section
Settings — operator screens
Improved
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Hot keys: conflicts appear on the settings page in real time; the error is visible when the first block is also open.
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Session timeouts: the "Save" button is disabled if timeout is enabled but minutes are not set; validation happens live.
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File management: the system warns when trying to add an extension that already exists; saving is blocked until extensions are normalized.
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Users and roles: the user table sorts by displayed text (role name, manager name, schedule name); required fields are visually distinguished; user form shows
*next to password in create mode; custom field typesSELECTandSELECTAPIwork; schedule remains visible even if the operator doesn't have access to calendars.
Broadcasts
Fixed
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Contact filtering: the system no longer accepts invalid filter parameters; filters work correctly when selecting contacts by channel.
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Temporal fail-fast: the system doesn't retry requests that contain SQL errors; deterministic errors (bad column name, syntax) are immediately treated as non-retryable.
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Recommendation to switch to new constructor: the old broadcast interface shows a message about the more powerful new constructor with a link (if configured).
OperatorLine — chat and details
Improved
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Layout in narrow windows: chat list, contact details panel, and request details adapt to window size without horizontal scrolling; long text is truncated with ellipsis.
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Tooltips on hover: if text is truncated, the full text appears on hover (in contact details, requests, but not system messages).
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System messages: chat list correctly displays system messages (for example, chat status changes) even when the payload doesn't contain explicit labels; instead of the sender's name, a "System message" label is shown.
Stability
Fixed
- Fixed a critical issue that caused excessive memory consumption during intensive constructor and operator use.
Please note
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The recommendation to use the new broadcast constructor is available if
url_to_new_designis set in instance settings. -
Tooltips in contact details can be selectively disabled for specific fields.
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System messages in the older API might not have had explicit labels; the recognition algorithm is based on type, sender, and content.