Release 5.3.31
What Changed
- Assignee filter. In the Operator Panel you can filter dialogs by assignee and choose Unassigned to see only dialogs that are not yet assigned to an operator.
- Contact messages in history. Contact (system) messages in dialog history now display correctly, with text and context preserved.
- Telegram keyboard. Buttons with empty text are no longer sent; null-safe handling for action_set in scenarios.
- Version history pagination. Scenario Builder version history supports «Load more» for pagination; orphan sections are cleaned up when activating older versions.
How It Changed
Assignee and Unassigned filter
Before: You could not filter the dialog list by “no assignee”; finding unassigned dialogs required other workarounds.
Now: The assignee filter includes an Unassigned option, so you see only dialogs without an assignee.
Why it matters: Faster distribution of new conversations and clearer view of workload.
Contact messages in history
Before: Some contact or system messages in the dialog history could appear without text or with wrong context.
Now: Contact messages in history show the correct text and are consistent with the rest of the thread.
Why it matters: Full and accurate dialog context for operators.
Telegram keyboard and version history
Before: Telegram could send buttons with empty text; scenario version history loaded all at once; activating older versions could leave orphan sections.
Now: Empty buttons are skipped; version history has pagination; orphan sections are cleaned on activation.
Why it matters: Valid Telegram keyboards and manageable version history.