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Release 5.3.26

What Changed

  • Terminology in Operator Panel. In the Operator Panel, "dialogs" has been replaced with "appeals" — the UI matches business language.
  • Auto-close tickets. When a chat room is closed, the related ticket is now closed automatically — no need to close the ticket separately.
  • Close subject in statistics. The subject selected when closing a chat is now correctly included in reports.

How It Changed

Appeals and tickets

Before: The UI used "dialogs"; the ticket could remain open after the chat was closed.
Now: The Panel uses "appeals"; closing the chat room closes the ticket automatically.
Why it matters: Clear terminology and consistent chat/ticket state.

Close statistics

Before: The subject chosen at close might not be reflected in reports.
Now: The subject from the close window is included in reports.
Why it matters: More accurate analytics on why appeals were closed.

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