Release 5.3.18

What Changed

• System messages in QA and AI. System messages have been added to QA dialogs and are sent to the AI agent for more contextual assessment.
• Broadcasts and working hours. Working hours are now reflected in broadcast workflows: when working hours change, the system rechecks sessions and updates plans; settings show confirmation and a notice about the change.
• Broadcast logs and errors. The logs/errors section shows total count; the Errors tab has a "Load more" button for additional entries.
• Broadcast template deactivation. Broadcast templates can be deactivated instead of being fully removed — they no longer appear as active but remain available.
• Buttons in keyboard settings. Fixed autofill for buttons; added a field for button link or action in the settings.
• Facebook Ads context in Operator Panel. For messages from Facebook Ads, the operator sees ad campaign context.

How It Changed

QA, broadcasts, and working hours

Before: AI in QA might not get full context; changing working hours might not update broadcasts; broadcast error logs could be cumbersome.
Now: System messages in QA are sent to AI; broadcasts react to working hours changes; logs and errors show totals and "Load more".
Why it matters: Better quality assessment, predictable broadcasts, and easier error analysis.

Facebook Ads and buttons

Before: The operator did not see Facebook Ads campaign context; button values could be filled incorrectly.
Now: Ad context is shown in the Operator Panel; buttons have a correct link/action field.
Why it matters: The operator understands the source of the conversation and can personalize replies; buttons work correctly.