Release 5.6.7

What Changed

  • Refreshed Statistics workspace with multi-value filters and language-aligned formatting.
  • More predictable mass broadcasts for large audiences and long-running sends.
  • Messenger and Instagram Direct keep replies in the same thread as the inbound message.
  • In-product hint next to the notification bell when the browser temporarily blocks sound.
  • Scenario Builder keeps edit locking while you move between sub-pages in one session.
  • More reliable Operator Line filters that depend on Fast Line Pro involvement.

How It Changed

Before: Statistics filters were less flexible; very large sends could create sharp load spikes; some messenger dialogs could place replies outside the intended thread; notification sound limits were easy to miss; navigating inside the builder could release edit locks; Fast-Line-based filters could drift after queue actions.

Now: The statistics experience and filters are clearer; default broadcast pacing is steadier; messenger replies stay in the right conversation context; users see an explicit hint when sound is gated; scenario edit locks persist for the active session; Fast Line Pro filters stay aligned with later Operator Line actions.

Why It Matters

Teams spend less time reconciling metrics and conversation threads, large sends are less likely to behave erratically under load, operators understand browser limits faster, and scenario editors avoid accidental parallel edits.

Product areas in detail

Statistics

Improved

  • Updated statistics workspace with multi-select filters that are easier to combine.

  • Dates and numbers follow your interface language consistently.

Broadcasts

Improved

  • Default pacing for large sends reduces risky spikes and keeps long-running launches steadier.

  • Service context about a broadcast stays attached to the customer chat where the product expects it.

Operator Line — Messenger and Instagram Direct

Improved

  • Operator and automated replies remain in the same thread as the inbound customer message, which reduces confusion in long conversations.

Operator Line — notifications

Improved

  • When the browser blocks notification sounds until you click or tap the page, a localized tooltip explains what is happening next to the bell icon.

Operator Line — filters and Fast Line Pro

Improved

  • Filters that rely on Fast Line Pro participation keep correct results as you work the queue, so chats do not unexpectedly disappear from your filtered view.

Scenario Builder

Improved

  • Edit locking stays active while you navigate between Scenario Builder sub-routes in one session, lowering the chance of parallel edits by someone else.

Please note

  • Features your administrator enables appear only after they are turned on in your environment.