Release 6.3.3

Release 6.3.3 adds a "Button interactions" tab to statistics and counts the first ticket rating from the Support Center. It also brings the "?" menu back to the header on a phone and fixes the mobile menu items and the "Name" label in filter settings.

Statistics

New

• "Button interactions" tab. In the Statistics module (native dashboards) a new tab shows how many times clients pressed buttons in bot scenarios: total count, unique users and a daily trend. There is a breakdown by channel and confirmation type (a button press or a match of the reply text), plus a "Buttons" table with a "By button" / "By text" switch and filters by section, node, translation, button and language. The report period is up to 90 days. The feature can be enabled on request: collecting presses and showing the tab are enabled separately, and the event retention period is configurable (90 days by default). History from before collection was enabled is not restored, and in the first minutes after the first enabling the system prepares the data, so presses in that gap are not recorded. If data for the selected period is still being prepared, the card shows "Data is still being prepared": refresh the page in a few minutes or choose a shorter period.

Support Center

Fixed

• The first ticket rating is counted in statistics. Previously, a rating that a client gave to a closed ticket in the Support Center was saved only in the dialog itself: statistics and quality reports did not see it, and the comment on the first rating was not saved. Now the rating immediately appears in dialog statistics and quality reports, like a rating from a bot or an email, and the comment is saved. Only a closed ticket can be rated. The operator does not get a notification about a rating from the portal, but the ticket feed shows a line about it. Ratings given before the update are not added to statistics automatically.

Mobile version

Fixed

• The "?" menu is back in the header on a phone. On screens up to 768 px wide the header again has the "?" button that opens documentation, support, integrations and the AI assistant.
• The mobile menu and quick search (⌘K) show the same sections as the desktop side menu. Previously they could show tabs of features turned off on the instance and sections closed to the user's role (for example, auto-evaluation settings without the feature enabled).
• "Home" in the "Broadcast" section and "Main" in the "Custom Data" section open the right page. Previously they led to the home page because the process was not passed.

Settings

Fixed

• The correct "Name" label in filter settings. In the Operator Line filter settings, the column and field for the filter name were labeled "Clients". They now say "Name". The "Clients" and "Broadcast" menu item names are unchanged.