Documentation
УКР
Release
Article MarkdownReport an error

Release 5.3.19

What Changed

  • Unassigned appeals folder. Fixed filtering and display of appeals awaiting assignment — operators see an accurate list of appeals to assign.
  • Telephony integration. Improved handling of voice calls.
  • Text and attachments when sending to operator. Text is preserved as caption for attachments — the operator sees full context.
  • Folder counters. Fixed folder counter mismatches — numbers match actual content.
  • WhatsApp errors. WhatsApp errors are shown more clearly in the interface.
  • AI input limit. The character limit for AI tools is configurable in instance settings.
  • Saved filters. Improved restoration of saved chat filters.

How It Changed

Telephony and messages to operator

Before: When sending a message with text and attachment to the operator, text could be lost or displayed incorrectly; WhatsApp errors could be unclear.
Now: Text is kept as caption for attachments; WhatsApp errors are shown more clearly.
Why it matters: The operator sees full context; clients get clearer feedback on channel limits.

Filters and AI input

Before: Saved filters might not restore correctly; AI input limit was fixed.
Now: Saved filters restore properly; AI input limit is configurable per instance.
Why it matters: Easier work with filters and configurable AI behavior.

Using your own AI agent?Install the open skill so your AI agent can work with current official ConnectiveOne documentation.Get the skillNeed support?Couldn’t find the answer or need help from the ConnectiveOne team? Create a request in Client Portal.Create a request