Release 5.3.24
What Changed
This update includes improvements to the Operator Panel and fixes for quick replies.
Key changes:
- Folder icons visible in collapsed chat panel — switch folders without expanding
- Fixed display of personal quick replies in dialog when using "Global + my" mode
- Improved folder and chat filter handling
How It Changed
Chat folder panel
Before: After collapsing the folder panel, folders disappeared completely. To switch filters (e.g., from "New" to "Active"), you had to expand the panel.
Now: In collapsed state, a narrow strip with folder icons and counters remains. You can switch folders and see the number of conversations without expanding. The "Expand folders" button conveniently restores the full panel view.
Why it matters: Operators get more space for viewing chats without losing access to filters. Fewer clicks — faster work with dialogs.
Personal quick replies
Before: With "Global + my quick replies" setting, the system showed only global replies. The operator's personal replies did not appear in the dialog.
Now: The system correctly handles all modes: "Mine", "Global + mine", "Global". Personal quick replies are available in the dialog when the settings allow it.
Why it matters: Operators can use their personal replies for quick responses to clients — the feature now works correctly.