View Chat List

The chat list shows all active requests as a list for quick search and navigation. This instruction will show how to view the chat list and find the needed request.

When Needed

You need to see all active requests on one screen.
You need to quickly find a specific request.
You want to view requests organized by folders or filters.
You need to assess overall load and number of requests.

What's Important to Know

Chat list — list of all requests, organized as a list.
Requests can be grouped by folders, statuses, or other criteria.
The list displays basic information about each request (client, channel, status, last message).
The list updates in real time when new messages appear.

Prerequisites

You are logged in with operator rights.
You have navigated to the OperatorLine module via Apps -> OperatorLine.
There are requests in the system to display.

Step-by-Step Instructions

In the OperatorLine module, make sure the "List" or "Queue" view mode is active (if there is a toggle between list and table).
View the request list in the left part of the screen.
Use navigation and filters to find needed requests:
- View requests by folders (when the panel is collapsed, folders are available as icons with counters).
- Use filters by status, topic, operator, etc.
- Use text search if available.
Click on the needed request in the list — a window with conversation history opens on the right.

What Happens After

You see all active requests as a list and can quickly find the needed request. This helps effectively manage load and quickly respond to new messages.

How to Verify It Worked

Check that the request list displays in the left part of the screen.
Make sure you see current requests.
Check that clicking on a request opens the dialog on the right.

Other Ways

You can change the sorting order of requests (by date, status, etc.).
Use filters to display only certain types of requests.
Switch to table view for more detailed request analysis.