# View Chat List

The chat list shows all active requests as a list for quick search and navigation. This instruction will show how to view the chat list and find the needed request.

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## When Needed

- You need to see all active requests on one screen.
- You need to quickly find a specific request.
- You want to view requests organized by folders or filters.
- You need to assess overall load and number of requests.

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## What's Important to Know

- **Chat list** — list of all requests, organized as a list.
- Requests can be grouped by folders, statuses, or other criteria.
- The list displays basic information about each request (client, channel, status, last message).
- The list updates in real time when new messages appear.

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## Prerequisites

- [x] You are logged in with operator rights.
- [x] You have navigated to the `OperatorLine` module via `Apps -> OperatorLine`.
- [x] There are requests in the system to display.

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## Step-by-Step Instructions

1. In the `OperatorLine` module, make sure the **"List"** or **"Queue"** view mode is active (if there is a toggle between list and table).
2. View the request list in the left part of the screen.
3. Use navigation and filters to find needed requests:
   - View requests by folders (when the panel is collapsed, folders are available as icons with counters).
   - Use filters by status, topic, operator, etc.
   - Use text search if available.
4. Click on the needed request in the list — a window with conversation history opens on the right.

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## What Happens After

You see all active requests as a list and can quickly find the needed request. This helps effectively manage load and quickly respond to new messages.

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## How to Verify It Worked

- Check that the request list displays in the left part of the screen.
- Make sure you see current requests.
- Check that clicking on a request opens the dialog on the right.

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## Other Ways

- You can change the sorting order of requests (by date, status, etc.).
- Use filters to display only certain types of requests.
- Switch to table view for more detailed request analysis.

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## Related Materials

- [Manage folders](/en/operatorline/how-to/manage-folders.md)
- [View chats in table](/en/operatorline/how-to/view-chats-table.md)
- [Open request](/en/operatorline/how-to/open-request.md)