View Chats in Table

Table view of chats allows seeing requests as a table with detailed information for analysis and bulk actions. This instruction will show how to view requests in table format and use additional analysis capabilities.

When Needed

  • You need to analyze requests with detailed information in a table.
  • You need to perform bulk actions on multiple requests at once.
  • You want to sort or filter requests by various parameters.
  • You need to export request data for further analysis.

What's Important to Know

  • Table view — display of requests as a table with information columns.
  • In the table, you can sort, filter, and group requests.
  • You can select multiple requests for bulk actions.
  • The table may contain additional columns with detailed information.

Prerequisites

  • You are logged in with operator rights.
  • You have navigated to the OperatorLine module via Apps -> OperatorLine.
  • There are requests in the system to display.

Step-by-Step Instructions

  1. In the OperatorLine module, find the view mode toggle and select "Table".
  2. View the request table with information columns (client, channel, status, topic, operator, etc.).
  3. Use table capabilities:
    • Sorting — click on a column header to sort by that parameter.
    • Filtering — use filters above the table to select requests.
    • Search — enter text in the search field to find specific requests.
  4. To perform actions on requests:
    • Select one or more requests using checkboxes.
    • Use bulk action buttons to apply actions to selected requests.
  5. To open a request, click on a table row — a window with conversation history opens on the right.

What Happens After

You see all requests in table format with detailed information and can perform analysis and bulk actions. This helps effectively manage a large number of requests.

How to Verify It Worked

  • Check that the table displays with all columns.
  • Make sure sorting and filtering work correctly.
  • Check that you can select requests and perform bulk actions.

Other Ways

  • You can configure column display in the table (show or hide certain columns).
  • Use table export to save data to a file.
  • Switch to list for faster navigation between requests.