# View Chats in Table

Table view of chats lets you see requests as a table with detailed information for analysis and bulk actions. This guide shows how to open table view and use column settings effectively.

## When Needed

- You need to analyze requests with detailed fields in a table.
- You need to run bulk actions on several requests at once.
- You want to sort or filter requests by different parameters.
- You want to change the column set for dialogs versus tickets (including a mixed filter).

## What's Important to Know

- **Table view** shows requests as rows with information columns.
- In the table you can sort, filter, and group requests.
- You can select several requests for bulk actions.
- The table may include extra columns with more detail.
- **Columns:** use **Configure Columns** to choose visible columns and their order. Your choices are **stored on this device in the browser**, separately when the request filter **does not include tickets** and when it **does include tickets** (including a mixed dialog + ticket list). If you have not saved a personal layout yet, the product applies the **role default** first (if an administrator set it), otherwise the built‑in system default. A role preset **does not remove** columns from the full list — you can add any available column again in the dialog.

## Before You Start

- [x] You are logged in with operator rights.
- [x] You opened **OperatorLine** via **Menu → OperatorLine**.
- [x] There are requests to display.

## Step-by-Step Instructions

1. In **OperatorLine**, open the request list (center column). At the **bottom** of that column, **below** the dialog list, use the **Queue** / **Table** control and select **Table**.
2. Review the table (client, channel, status, topic, operator, etc.).
3. Use table tools:
   - **Sorting** — click a column header where sorting is available.
   - **Filtering** — use filters above the table.
   - **Search** — use the search field to find requests.
4. To act on requests:
   - Select one or more rows with checkboxes.
   - Use bulk actions for the selection.
5. To open a request, click a row — the conversation opens on the right.

## What Happens After

You see requests in table form and can analyze them and use bulk actions. That helps when you work with large volumes.

## How to Verify It Worked

- The table shows the columns you expect after **Save** in **Configure Columns**, or after **Reset to standard** (role or built‑in default).
- Filtering and search behave as expected.
- You can select rows and run bulk actions.

## Other Options

- Adjust columns with **Configure Columns** (see below).
- Switch **Queue** if you prefer the sequential list instead of the table.

## Add, hide, or reorder columns

For questions like “how do I add columns”, “where is the table column dialog”, or “restore defaults”, you are working in **table view** of requests.

1. Confirm you are in **Table** mode ( **Queue** / **Table** at the bottom of the center column; route similar to `/operator_panel/table-view` ).
2. In the **toolbar above the table** next to filters, click **Configure Columns** — a dialog opens with **Available Columns** and **Visible Columns** (the description matches **Select and arrange columns to display in the table**).
3. Move columns into the visible list or remove them; change order (move up/down or drag — depends on the screen).
4. Click **Save**. The table updates and the layout is remembered **on this device** for the current mode:
   - no ticket type in the filter → layout for **dialogs only**;
   - ticket type present in the filter (including mixed) → a separate layout for that mode.
5. To clear **only your** saved layout for the **current** mode and fall back to the role preset or system default, click **Reset to standard**. If an administrator changed the role preset but you already had a personal saved layout, the new role default **does not apply** until you reset your personal layout for that mode.

The dialog shows a short hint: administrators may set defaults for your role; what you save on this device overrides the role default.

**New client attributes:** if you need data that does not exist yet, an administrator creates the field under **Settings → Client fields**. It may then appear among available columns (depending on permissions and configuration).

**For administrators:** how to set default table columns per role (separately for dialogs and for tickets / mixed) — see [Configure roles](/en/settings/how-to/configure-roles.md#operator-line-table-column-presets-roles).

## Related Materials

- [View chat list](/en/operatorline/how-to/view-chats-list.md)
- [Open request](/en/operatorline/how-to/open-request.md)
- [Configure roles](/en/settings/how-to/configure-roles.md) (table column presets — in the subsection below)