Release 5.8.5

What Changed

Constructor: the Process menu block now includes name search and star pinning for frequently used processes.
Scenario Builder: the Time in Status Exceeded start-step trigger lets you choose entity type Chat — automation for regular Operator Line dialogs, not only tickets.

How It Changed

Constructor

Before: you picked the active process from a long dropdown with no search; every process appeared in a fixed order, which was hard to scroll on large instances.

Now: click the field with the current process name to open a panel with Process search and the list. The star on the right pins a process (it does not switch the active one); pinned processes appear at the top. Pin settings are saved in your browser per user.

Scenario Builder

Before: the Time in Status Exceeded start-step trigger worked only for ticket requests.

Now: in Entity type you can choose Chat or Ticket. For chats, the scenario runs when a dialog stays in the selected status longer than the configured time — for example, to auto-close an inactive chat. Existing ticket scenarios keep working unchanged; for chats you must explicitly select Chat and publish the scenario.

Why It Matters

Administrators and integrators switch between processes faster on large instances — favorite bots stay at the top without scrolling a long list. Integrators can build time-in-status automation for regular Operator Line chats without creating a separate ticket for every dialog.