Release 5.5.1
When a customer replies to your email through Gmail, the reply now lands in the same ticket — no duplicates. The operator UI no longer freezes after a ticket is created. Scenarios block saving two entry points with the same alias.
Fixed
- Duplicate tickets in Gmail conversations. When a customer replies to your message, the reply attaches to the same dialog and ticket — no separate "side" thread with its own ticket.
- ~50-second UI freeze after a ticket is created inside a scenario. The email body and operator panel no longer hang while a ticket is created within a transaction.
Operator Line
Fixed
- Empty close-chat dialog. When you open the close-chat dialog, statuses now load (previously the form could appear empty), and a spinner is shown while data is loading.
Scenario Builder
New
- Unique entry-point alias validation. If two entry points in the same scenario share an alias, the builder shows a dialog listing the conflicts and blocks saving. The same check applies when an alias collides with one in another section of the bot.
Integrations — Google Business Profile
Fixed
- Replies to Google Maps reviews used the wrong account. Previously, a single hardcoded account was used for replies — now the correct account is resolved dynamically from the review's
location_id. If the location cannot be found, the system returns a clear error with the review and location identifiers.
Heads up
- The Gmail conversation improvement (Email Threading V2) is enabled by an administrator in instance settings. Until enabled, email behaviour is unchanged.