--- title: "Release 5.5.1" description: "Aligned Gmail and tickets, SLA with calendars, .tgs stickers in chat, CSAT in the chat list, and tighter Users/Roles tables." --- # Release 5.5.1 > When a customer replies to your email through Gmail, the reply stays in one ticket. > After a ticket is created from a scenario, the operator UI no longer blocks for tens of seconds. > Ticket SLA deadlines can respect the working calendar when it is configured correctly. > In Operator Line, animated Telegram stickers (.tgs) render as playable previews instead of a plain file row. ## Email **Fixed** - **Duplicate tickets in Gmail threads.** The customer’s reply attaches to the same dialog and ticket — a parallel thread with a second ticket is not created. - **Operator UI stall after creating a ticket from a scenario.** The message body and operator panel no longer wait an unusually long time for an internal transaction to finish. **Improved** - **OAuth email setup** on setups with multiple public hosts: authorization initialization aligns the domain so proxy-side failures are less common. - **Gmail accounts.** Channel settings include an extended view of stored accounts and a way to remove empty or invalid rows without manual config editing. ## Operator Line **New** - **Animated Telegram stickers (.tgs).** Messages that include a `.tgs` attachment show an animated preview in the thread, not only a download link. **Fixed** - **Close-chat dialog with missing statuses.** If statuses are not loaded yet, they are fetched before the form is shown; a loading indicator appears while waiting. - **Duplicate categories in quick replies.** Each category appears once in the list, even when tied to several skill groups or bots. - **Quick reply insertion.** After you pick a quick reply, the input field is fully replaced with its text — no leftover typing or mixed fragments. **Improved** - **Ticket file fields.** Values from the backend and scenarios (single file, multiple files, links) display and open correctly in chat and on the ticket card. - **CSAT rating in the chat list and header.** When a rating is stored on the dialog (including nested payload fields), stars appear when you hover a chat row; the active chat header shows the same rating. ## Tickets and SLA **Improved** - **SLA deadlines with a calendar.** When a working calendar is set for the chat, SLA times are adjusted for weekends and holidays; a broken calendar does not break saving the ticket. ## Operator behaviour and sessions **Fixed** - **Auto-offline and status after disconnect.** If auto-offline is turned off in settings, status is no longer changed merely because a config row exists; when it is on, the administrator-defined status applies. Logic after sign-out and after the last tab disconnect matches these rules. ## Customer dialogs (bot) **Fixed** - **Buttons with input validation enabled.** In the “message with buttons” block, pressing a button does not run text validation (phone, email, etc.); validation still applies to free text. - **`/start` command.** The dialog resets to the main section entry, even if the user was mid-flow or testing from the Constructor widget. ## Scenario Builder **New** - **Unique entry-point aliases.** Two entry nodes with the same alias in one bot, or an alias that clashes across sections, blocks saving with a conflict list. **Improved** - **Workflow constants sidebar.** Numbers, objects, and empty values display correctly and remain searchable by name and value text. **Fixed** - **Exit-point targets in legacy saved layouts.** If the target section was stored under an older field name, opening the scenario shows the correct target without manual data fixes. - **Broadcasts — bot picker in the log.** After you switch bots in the modal, the channel list matches the new bot immediately without an extra click. ## Settings **Improved** - **Users and Roles tables.** Table headers and filters stay visible while you scroll; only the row area moves and paging stays at the bottom of the table panel. ## Constructor — general **Improved** - **Feedback form** under Help: labels match UI language and theme; the entry sits alongside other help actions. - **Process Library** — the filter sidebar scrolls correctly with long category lists. ## Integrations — Google Business Profile **Fixed** - **Replies to Maps reviews.** The system resolves the account from the review’s location instead of a single fixed account; if the location is missing, the error message is clear. ## Heads up - **Improved Gmail threading (Email Threading V2)** is turned on by an administrator in system settings. Until then, email behaviour is unchanged. - **Some API integrations that load the operator chat-room list.** Requests that used the legacy “load everything linked in one shot” flag are rejected with a clear message; callers must use one of the supported view modes. Validate scripts and external systems before upgrading. ## Related documentation - [How to configure the instance (email provider)](/en/settings/how-to/configure-instance.md) - [How to edit a scenario](/en/scenariobuilder/how-to/edit-scenario.md) - [View ticket SLA in chat](/en/operatorline/how-to/view-ticket-sla.md) - [How to configure calendars](/en/settings/how-to/configure-calendars.md) - [Monitor operator statuses](/en/operatorline/how-to/monitor-operator-statuses.md) - [Use quick replies](/en/operatorline/how-to/use-quick-replies.md) - [Configure quick reply categories](/en/settings/how-to/configure-quick-reply-categories.md) - [Manage ticket fields](/en/operatorline/how-to/manage-ticket-fields.md) - [Manage email recipients](/en/operatorline/how-to/manage-email-recipients.md) - [Format a broadcast message](/en/broadcast/how-to/format-broadcast-message.md)