How to Format Messages in Broadcasts?

Formatting messages makes broadcasts more attractive and convenient to read. You can highlight important information, add links, and structure text.

When Needed

  • You need to highlight important information in the broadcast text.
  • You need to add links to a website or other resources.
  • You need to structure text for better perception.

What's Important to Know

  • Advanced editor — tool for formatting text in broadcast templates.
  • Message text must be entered separately for all language versions.
  • For formatting broadcasts in Viber, special rich media capabilities are used.
  • Formatting may differ depending on the messenger (Telegram, Viber, WhatsApp).

Prerequisites

  • You are logged in with operator or administrator rights.
  • You have navigated to the Broadcast module via Apps -> Broadcast.
  • You have a broadcast template that needs to be formatted.

Step-by-Step Instructions

  1. In the Broadcast module, go to the "Templates" section.
  2. Select the template that needs to be edited or create a new one.
  3. In the "Message Text" field, enable the advanced editor — click the button to switch editing mode.
  4. Use formatting tools:
    • Bold text — select text and click the "Bold" button or use keyboard shortcut
    • Italic — select text and click the "Italic" button
    • Link — select text, click the "Link" button, and enter URL
    • Lists — use buttons to create bulleted or numbered lists
  5. For each language version, enter formatted text separately.
  6. Check formatting display in preview (if available).
  7. Click the "Save" button to save changes.

💡 Tip: For formatting broadcasts in Viber, use special rich media capabilities supported by this messenger.

What Happens After

Formatted text is saved in the template and will be used when creating broadcasts. Formatting will be displayed in messages sent to clients, depending on the capabilities of the specific messenger.

How to Verify It Worked

  • Check that formatting is saved in the template.
  • Create a test broadcast and check how formatting displays in the messenger.
  • Make sure links work correctly.