How to Create a Broadcast Template?

A broadcast template is a pre-prepared message that can be used for multiple campaigns. Creating a template ensures message consistency and allows quickly launching new broadcasts.

When Needed

  • You need to create a standard message for regular broadcasts.
  • You need to ensure the same message format for different campaigns.
  • You need to save message text for further use.

What's Important to Know

  • Broadcast template — ready message text that can be reused for multiple broadcasts.
  • Topic — category for grouping templates and broadcasts by theme.
  • Scenario alias action — identifier of the entry point in the bot scenario for user transitions through buttons in the message.
  • Multilingual support — template supports content for different languages (EN, UK), stored separately for each language.
  • WYSIWYG editor — basic editor with a toolbar for visual text formatting.
  • Markdown editor — advanced editor for using Markdown syntax (useful for Telegram).
  • Telegram functionality — additional features for Telegram: spoilers, special links.
  • Message text can be entered for each language separately, switching between languages.

Prerequisites

  • You are logged in with operator or administrator rights.
  • You have navigated to the Broadcast module via Apps -> Broadcast.
  • There is at least one broadcast topic in the system (if you need to assign a topic).

Step-by-Step Instructions

  1. In the Broadcast module, go to the "Templates" section (/broadcast/:id/templates) — a list of templates opens as cards.
  2. Click the "Add Template" button — a form for creating a template appears or a creation page opens.
  3. In the "Template Name" field, enter a name that helps identify the template (for example, "Welcome New Clients") — this is a required field.
  4. In the "Scenario Alias Action" field, enter the name of the entry point in the bot scenario if the broadcast should contain buttons for transition — this is a required field.
  5. In the "Topic" field, select a topic from the dropdown list (if needed).
  6. For entering message text:
    • Make sure the correct language is selected (EN or UK) — the language switcher is located at the top of the form
    • In the "Message" field, enter the message text for the selected language
    • To enter text in another language, switch to the corresponding language and enter the text
  7. For formatting text:
    • Basic editor (WYSIWYG): use the toolbar to make text bold, italic, add links
    • Advanced editor (Markdown): enable the "Advanced Editor" toggle to use Markdown syntax (useful for Telegram)
    • Advanced Telegram functionality: enable the "Advanced Telegram Functionality" toggle to add spoilers and links
  8. For adding an image:
    • Via file upload: click the "Upload File" button in the "Image" section and select a file from your computer
    • Via link: paste the image URL in the "paste link" field
  9. Click the "Save" button — the template is saved, you are redirected to the template list page, where you see the newly created template.

What Happens After

The template is saved in the system and becomes available for use when creating new broadcasts. You can use this template for multiple campaigns without entering text again.

How to Verify It Worked

  • Check that the new template appears in the template list.
  • Make sure all parameters (name, text, topic) display correctly.
  • Create a test broadcast with this template to verify everything works correctly.