How to View a Broadcast Report?

The broadcast report contains detailed information about broadcast execution: number of delivered messages, errors, duration, and other metrics. This allows assessing campaign effectiveness and identifying problems.

When Needed

  • You need to check how many messages were delivered to clients.
  • You need to learn about delivery errors and their number.
  • You need to analyze broadcast effectiveness for further improvement.

What's Important to Know

  • Broadcast report — detailed information about broadcast execution with metrics and statistics.
  • Data in the table updates with a periodicity of 30 minutes (every :00 and :30).
  • Quantitative values (delivered, errors, not sent) reflect changing values during active broadcast.
  • Minimum broadcast duration is 1 minute.

Prerequisites

  • You are logged in with operator, analyst, or administrator rights.
  • You have navigated to the Broadcast module via Apps -> Broadcast.
  • There are executed broadcasts in the system for viewing.

Step-by-Step Instructions

Viewing Broadcast Table

  1. In the Broadcast module, go to the "Broadcasts" section — a table with all broadcasts opens.
  2. The table displays the following columns:
    • Broadcast Name — name from the broadcast template (does not change when editing the template)
    • Template — template name (displays the last set value)
    • Topic — broadcast topic
    • Start Date — date and time of broadcast start
    • Broadcast Active — icon that shows whether the broadcast is currently executing
    • Result — information about the selected broadcast (clicking opens a modal window with details)
    • "Change" button — allows making changes to name, template, broadcast topic
    • "Delete" button — deletes broadcast information from the table

Detailed Result Information

  1. Click the "Result" icon for the needed broadcast — a modal window opens with expanded information.

  2. The modal window displays the following metrics:

    • Broadcast Duration (in minutes) — minimum value 1 minute
    • Broadcast Speed (count/60 minutes) — number of sent messages per 1 minute (minimum value 0)
    • Start Date — date and time of broadcast start
    • Number of Errors — messages that did not reach the user
    • Number of Delivered Messages — messages that users have already received
    • Number of Streams — number of simultaneous streams of the broadcast process (reference information)
    • Broadcast End Time — date and time of broadcast completion
    • Number of Not Sent Messages — messages that the user has not yet received

  3. Close the modal window after viewing information.

💡 Tip: Data in the table updates with a periodicity of 30 minutes (every :00 and :30). Quantitative values (delivered, errors, not sent) reflect changing values during active broadcast.

What Happens After

You get complete information about broadcast execution, which allows assessing its effectiveness and identifying possible problems. This data can be used to improve future campaigns.

How to Verify It Worked

  • Check that the broadcast table displays correctly.
  • Make sure the modal window with detailed information opens when clicking "Result".
  • Check that all metrics display correctly and update over time.