How to Add Images to Broadcasts?

Adding images makes broadcasts more attractive and informative. You can add a logo, product photo, or other image that helps better convey information to clients.

When Needed

• You need to add a company logo to the broadcast.
• You need to show a product or service in an image.
• You need to make the broadcast more visually attractive.

What's Important to Know

• Images can be added via link or file upload.
• Instead of an image you can add an MP4 video up to 20 MB — see the Video section.
• Images are added separately for different language versions.
• GIF files can be used in broadcasts (from version 3.4.4).
• Check that the link opens in a browser before saving.

Prerequisites

• You are logged in with operator or administrator rights.
• You have navigated to the Broadcast module via Menu -> Broadcast.
• You have a broadcast template or are creating a new one.
• You have an image link or file for upload.

Step-by-Step Instructions

Option 1: Adding via Link

1. In the Broadcast module, open the broadcast template for editing or create a new one.
2. In the "Image" section for the needed language version, enter the image link in the URL field.
3. Check that the link opens in a browser — open it in a new tab to make sure the image is accessible.
4. Click the "Save" button to save changes.

Option 2: File Upload

1. In the Broadcast module, open the broadcast template for editing or create a new one.
2. In the "Image" section for the needed language version, click the "Upload File" button.
3. Select an image file on your computer (supported formats: JPG, PNG, GIF, WEBP).
4. Wait for upload to complete.
5. Click the "Save" button to save changes.

For Different Language Versions

If you need to add different images for different languages:

1. Repeat the steps for each language version separately.
2. For each language, specify your own link or upload your own file.

Video

Instead of an image, you can add a video clip to a broadcast template — the client receives a video that plays right in the messenger.

• Format: MP4 only. Other formats (MOV, WEBM, AVI) are not accepted: the form shows "Allowed: PNG, JPG, GIF or MP4".
• Size: up to 20 MB. A larger file is not accepted: "Video size should be less than 20 MB!". The limit for images stays the same — up to 1 MB.
• How to add: the same way as an image — with the "Upload File" button in the "Image or video" section, or with a link to an .mp4 file in the link field.
• One clip per language version; the video is not compressed or re-encoded.

How the video looks in messengers

Things to keep in mind

• Telegram downloads the clip by link itself; a file larger than 20 MB behind a third-party link is rejected by Telegram — such a send is counted in the broadcast error counter, and the subscriber stays subscribed.
• Viber needs the file size for a video. For an uploaded file the size is always known. If the video is added as a link to a third-party server that does not report the file size, the Viber client receives a link to the clip instead of an embedded player.
• Before sending to the whole audience, send a test broadcast to your own account in each channel.

What Happens After

The image is saved in the broadcast template and will be displayed in messages sent to clients. When creating a broadcast with this template, the image will automatically be added to the message.

How to Verify It Worked

• Check that the image displays in the template preview (if available).
• Create a test broadcast and check that the image displays correctly in the messenger.
• Make sure the image link works and the file is accessible.

Related Materials

• Create broadcast template
• Format message
• Create broadcast