How to Connect Knowledge Base to AI Agent in FastLinePro?

Connecting a knowledge base to an AI agent allows the agent to use information from the knowledge base to formulate answers to user queries. All information from the base becomes available to the agent during response generation.

When Needed

  • You need to train the agent to answer questions based on your documentation.
  • You need to connect a knowledge base to an existing agent.
  • You need to update the knowledge base for the agent.

What's Important to Know

  • Knowledge base — centralized information repository used for training AI Agents and Chatbots.
  • After connection, all content of the base becomes available to the agent.
  • The agent uses the knowledge base as an information source for formulating answers.
  • You can connect multiple knowledge bases to one agent.

Prerequisites

  • You are logged in with integrator or administrator rights.
  • You have navigated to the FastLinePro module via Apps -> FastLinePro.
  • There is a created knowledge base with uploaded files in the system.
  • You have a created AI agent or are creating a new one.

Step-by-Step Instructions

  1. In the FastLinePro module, go to the "Agents" or "Chatbots" section.
  2. Select an agent for editing or create a new one.
  3. Find the "Context" section in agent settings.
  4. Click the "Add" button in the "Context" section.
  5. Select the needed knowledge base from the list of available bases:
    • The list contains all created knowledge bases
    • You can connect multiple knowledge bases to one agent
    • Each knowledge base has its own name and description
  6. After selection, the knowledge base is added to the list of connected bases.
  7. Save changes in agent settings.

Connecting Multiple Knowledge Bases

If you need to connect multiple knowledge bases:

  1. Repeat steps 4–6 for each knowledge base.
  2. All connected knowledge bases are displayed in the list in the "Context" section.
  3. The agent will use information from all connected knowledge bases.

What Happens After

After saving changes, the knowledge base is connected to the agent. All content of this base becomes available to the agent — it will be able to use it as an information source for formulating answers to user queries. During response generation, the agent will search for relevant information in the knowledge base and use it to formulate the answer.

How to Verify It Worked

  • Check that the knowledge base appears in the list of connected bases in the "Context" section.
  • Make sure the knowledge base contains uploaded files.
  • Test the agent by asking a question whose answer is in the knowledge base.
  • Check that the agent uses information from the knowledge base in responses.