How to Create a Chatbot?

When you need to create a simple AI assistant for answering typical client questions, creating a chatbot allows automating basic communication. This instruction will help create a new chatbot and configure its basic parameters.

When Needed

You need to create an automatic assistant for answering frequent questions.
You need to configure a simple AI assistant without complex tools.
You need to integrate the chatbot into a client service scenario.

What's Important to Know

Chatbot — simple AI assistant for typical questions without access to tools.
Agent — more powerful AI assistant with access to tools and streaming mode.
Chatbots and agents are created in the same module but have different capabilities.

Prerequisites

You are logged in with integrator or administrator rights.
You have navigated to the FastLinePro module via Apps -> FastLinePro.

Step-by-Step Instructions

In the FastLinePro module, go to the "Chatbots" tab — a list of existing chatbots opens.
Click the "Create" button — a modal window for creating a new chatbot appears.
In the "Name" field, enter the chatbot name (for example, "FAQ Bot").
In the "Description" field, enter a short description of the chatbot's purpose (optional).
Click the "Create" button — the system creates a new chatbot and redirects you to its detailed settings page.

What Happens After

The chatbot is created and ready for configuration. You can add instructions (prompt), connect a knowledge base, and configure model parameters.

How to Verify It Worked

Check that the chatbot appears in the chatbot list.
Make sure you are redirected to the new chatbot's settings page.
Check that the settings page does not have an "Tools" section (it only exists for agents).