Send Broadcast to Selected Clients

Broadcasting to selected clients allows sending a message to a chosen group of clients through appropriate communication channels. This instruction will show how to select clients and send them a broadcast.

When It Will Be Useful

  • You need to send a message to a specific group of clients.
  • You want to inform clients about a promotion, news, or updates.
  • You need to send personalized messages to selected clients.
  • You want to use a filtered client list for mailing.

What's Important to Know

  • Broadcast — mass sending of messages to selected clients.
  • You can select clients manually or use filters for automatic selection.
  • Messages are sent through active client communication channels.
  • Broadcast can contain text, images, files, and other media.

Before You Start

  • You are logged in with operator rights.
  • You have navigated to the BroadcastUsers module through the menu Apps -> BroadcastUsers.
  • You have a list of clients for mailing (selected manually or filtered).
  • You have a ready message text for the broadcast.

Step-by-Step Instructions

  1. In the BroadcastUsers module, find or filter clients to whom you need to send a broadcast.
  2. Select clients for the broadcast:
    • For manual selection, use checkboxes next to client names in the list.
    • Or apply filters for automatic selection of a client group.
  3. Find the "Send Broadcast" or "Send Message" button (usually located above the client list).
  4. In the broadcast creation dialog:
    • Enter the message text that will be sent to clients.
    • Select communication channels through which to send the broadcast (if there is a choice).
    • Add attachments (images, files) if needed.
    • Check the number of selected clients to whom the message will be sent.
  5. Click the "Send" or "Submit" button — the broadcast is sent to selected clients.

What Happens After

The broadcast is sent to selected clients through active communication channels. You can track delivery status and broadcast results in logs or statistics.

How to Verify Everything Worked

  • Check that the message was sent and clients received it.
  • Review delivery statistics if available.
  • Verify that the number of recipients matches the number of selected clients.

Other Ways

  • You can schedule a broadcast for a specific time instead of instant sending.
  • Use message templates for quick broadcast creation.
  • Some systems allow personalizing messages using variables (client name, date, etc.).