How to Connect Viber to ConnectiveOne

Connect a Viber bot to ConnectiveOne for processing client messages through Viber.

Prerequisites

  • Viber account
  • Access to Viber Partners Portal

Bot Registration

  1. Fill out the registration form on Viber Partners Portal
  2. Wait for a response from the Viber team

After approval of the application, you will receive access to create a bot.

Creating a Bot

Note: The bot creation process changed after March 1, 2024. If you are creating a new bot, contact ConnectiveOne representatives for current instructions.

Old Process (for reference)

  1. Go to Viber Partners Portal
  2. Enter the Viber administrator phone number
  3. Enter the code from the message
  4. Select Create Bot Account
  5. Fill in bot information:
    • Account Name — bot name
    • Uri — unique identifier (used for links)
    • Category, Subcategory — business category
    • Language — primary language
    • Account Description — bot description
    • Website Address — website link
    • Email Address — email
    • Location — country on the map
  6. Copy the received token

Connecting to ConnectiveOne

  1. Go to Bot Settings → select the needed bot
  2. In the Channels section, find Viber
  3. Paste the token in the Viber Token field
  4. Click Connect bot to channel

After successful connection, a green icon will appear.

Changing Bot Name

  1. In bot settings, find the Viber Bot Name field
  2. Enter a new name
  3. Click Bind to bot

Publishing the Bot

  1. In the Viber mobile app, go to: More → Settings → My Bots
  2. Select the created bot
  3. Click Publish

Important: Enable data transfer through the mobile operator network.

After creation, the bot does not appear in search. To activate display, contact Viber Support.

Pricing Features

Viber has limitations on free messages:

  • A bot can write to a user for free within 24 hours from the moment of the last message from the user
  • After 24 hours, the "Chatbot-initiated message" model comes into effect, which is priced depending on the user's country

More details: Viber Commercial Model

Viber supports deep links for launching scenarios. For more details on configuring deep links, contact ConnectiveOne representatives or see Launch scenario via deeplink.

Numbered Messages

There is an option to connect numbered messages through e-chat or other platforms. For details, contact ConnectiveOne representatives or see Connecting numbered messages via e-chat.