How to Connect Viber to ConnectiveOne

Connect a Viber bot to ConnectiveOne for processing client messages through Viber.

Prerequisites

Viber account
Access to Viber Partners Portal

Bot Registration

Fill out the registration form on Viber Partners Portal
Wait for a response from the Viber team

After approval of the application, you will receive access to create a bot.

Creating a Bot

Note: The bot creation process changed after March 1, 2024. If you are creating a new bot, contact ConnectiveOne representatives for current instructions.

Old Process (for reference)

Go to Viber Partners Portal
Enter the Viber administrator phone number
Enter the code from the message
Select Create Bot Account
Fill in bot information:
- Account Name — bot name
- Uri — unique identifier (used for links)
- Category, Subcategory — business category
- Language — primary language
- Account Description — bot description
- Website Address — website link
- Email Address — email
- Location — country on the map
Copy the received token

Connecting to ConnectiveOne

Go to Bot Settings → select the needed bot
In the Channels section, find Viber
Paste the token in the Viber Token field
Click Connect bot to channel

After successful connection, a green icon will appear.

Changing Bot Name

In bot settings, find the Viber Bot Name field
Enter a new name
Click Bind to bot

Publishing the Bot

In the Viber mobile app, go to: More → Settings → My Bots
Select the created bot
Click Publish

Important: Enable data transfer through the mobile operator network.

Display in Search

After creation, the bot does not appear in search. To activate display, contact Viber Support.

Pricing Features

Viber has limitations on free messages:

A bot can write to a user for free within 24 hours from the moment of the last message from the user
After 24 hours, the "Chatbot-initiated message" model comes into effect, which is priced depending on the user's country

More details: Viber Commercial Model

Deep Links

Viber supports deep links for launching scenarios. For more details on configuring deep links, contact ConnectiveOne representatives or see Launch scenario via deeplink.

Numbered Messages

There is an option to connect numbered messages through e-chat or other platforms. For details, contact ConnectiveOne representatives or see Connecting numbered messages via e-chat.