How to Connect Telegram to ConnectiveOne

Connect a Telegram bot to ConnectiveOne for processing client messages through Telegram.

Prerequisites

Telegram account
Access to BotFather

Creating a Bot Through BotFather

Go to BotFather in Telegram
Send the command /newbot
Enter the bot name (displayed in chats and contacts)
Enter the bot username (must end with "bot", for example: MyCompanyBot)
Copy the received token

Connecting to ConnectiveOne

Go to Bot Settings → select the needed bot
In the Channels section, find Telegram
Paste the received token in the Telegram Token field
Click Connect

After successful connection, a green icon will appear next to the channel name.

Additional Settings

Configuring Bot Commands

Commands are configured through BotFather:

Send /setcommands to BotFather
Select your bot

Enter the command list in the format:

command1 - Command description 1
command2 - Command description 2

Configuring Privacy in Groups

If the bot works in groups, configure privacy through BotFather with the /setprivacy command.

Transferring Bot Rights

If you need to transfer bot rights to another user, use the /transfer command in BotFather.

Deep Links

Telegram supports deep links for launching scenarios. For more details on configuring deep links, contact ConnectiveOne representatives or see Launch scenario via deeplink.

Numbered Messages

There is an option to connect numbered messages through e-chat or other platforms. For details, contact ConnectiveOne representatives or see Connecting numbered messages via e-chat.